What are the responsibilities and job description for the Outreach Specialist position at Northern Medical Group?
The ideal candidate will have experience in a medical office or healthcare setting, strong communication skills and a basic understanding of medical terminology, appointments, and diagnostic testing.
Responsibilities
- Make outgoing calls to patients regarding appointments that are due or recommended
- Schedule appointments and assist patients with coordinating their care
- Make outgoing calls to patients regarding labs, diagnostic testing, imaging, and other testing that is due
- Contact patients to encourage completion of recommended follow-up care
- Obtain medical records and test reports from outpatient and inpatient facilities
- Follow up with hospitals, specialists, imaging centers, laboratories, and other healthcare facilities to obtain outstanding reports
- Document all patient outreach and follow-up activities accurately in the electronic medical record
- Review patient charts to identify outstanding appointments, testing, reports, and follow-up needs
- Communicate appropriately with clinical staff regarding patient follow-up
- Maintain patient confidentiality and follow HIPAA regulations
- Provide professional and courteous customer service to patients
- Perform other administrative and clinical support duties as assigned
Qualifications
- Previous medical office or healthcare experience preferred
- Basic clinical knowledge and understanding of medical terminology required
- Familiarity with common laboratory tests, diagnostic testing, imaging, and specialist appointments preferred
- Experience with an electronic medical record (EMR/EHR) system preferred
- Excellent telephone and communication skills
- Professional and compassionate manner when speaking with patients
- Strong organizational and follow-up skills
- Ability to prioritize multiple tasks and work independently
- Strong attention to detail and accurate documentation skills
- Ability to maintain patient confidentiality
Preferred Experience
Candidates with experience as a Medical Assistant, LPN, Patient Care Coordinator, Medical Receptionist, Referral Coordinator or similar healthcare position are encouraged to apply.
Pay: From $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18