Medical Assistant Coordinator

JOB SUMMARY: Assist with competency, onboarding, instructional design and performance improvement of medical assistant staff. Work with the Practice Directors and Practice Managers to coordinate outpatient associated clinical activities. Is instrumental in the development and implementation of clinical policies/procedures and efficiencies. Works in provider offices hands on, performing clinical support duties, providing instruction, and guidance clinically.

Essential Functions

• Oversee and coordinate the clinical activities for medical assistants in the physician practices.
• Assist in onboarding and training of new and existing staff.
• Responsible for assisting in the progression and training of office MAs.
• Oversees the competencies of medical assistants. Works directly with new hires to ensure proper training.
• Assists with developing and implementing policies and procedures that relate to clinical activities in collaboration with the Medical Director.
• Ensures compliance with RHC guidelines, licensing, and accreditation requirements.
• Performs operational/clinical audits to RHC standards.
• Identifies, develops, and implements office efficiencies by working directly in offices.
• Increase office team support and acceptance by working side by side with staff.
• Engages in Performance Improvement activities for improved healthcare clinical outcomes.
• Performs routine audits and holds staff accountable to standards, policies, and practices for clinical care.
• Fills in offices during staffing shortages.
• Works collaboratively with all NMMC departments.
• Responsible for patient and employee safety as it applies to the work environment.
• Attends required in-services.
• Perform related work not listed herein but deemed in the best interest of the organization.
  
  

Education, Training, And Experience

Minimum requirements include MA with a strong background in clinical training, job experience in a physician group practice setting, with a preference for managerial or supervisory experience. A strong background with interpersonal skills, communication skills, supervisory experience, medical terminology, and experience in a medical environment. Applicants will receive training to learn procedures prescribed by NMMC Policy.

WORKER TRAITS

• Strong interpersonal skills are required to communicate with staff, physicians, patients, and others; to gather and analyze data for reports; and to keep informed of new developments. Must be able to instill motivation in the employees within the environment.
• Verbal ability is required to answer telephones, initiate correspondences and understand medical terms.
• Ability to analyze, organize and delegate.
• Possess the ability to think clearly to make clinical decisions.
• Flexibility to adjust to changing conditions in various details of the job.
• Ability to obtain Medical Assistant Certification within one year of hire.
• Handling and manipulating office equipment and materials.
• Frequent communication with staff and others.
  
  

INFECTED WASTE EXPOSURE

This position is at risk for exposure to infected waste, and the employee is required to know and follow the procedures designed to minimize exposure detailed in the OSHA Policy Manual.