Customer Service Parts Representative (MAN Marine Engine Parts)

Position Overview:

Responsible for customer service and order processing, including order entry, price quotes, inquiries, invoices, and sales.  Work involves attention to detail, ability to work effectively with customers and work with limited supervision. Work involves attention to detail and working with minimal supervision. 

Principal Duties and Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Provides customer service and processes parts orders.
• Provides customer with technical data and part numbers.
• Responsible for all facets of parts order processing. 
• Performs order entry. 
• Quotes prices. 
• Provides follow up on orders and customer inquiries. 
• Invoices customers. 
• Maintains files. 
• Promotes sales of all products. 
• Regular attendance is an essential job function.
• Performs other duties as assigned.

Qualifications & Skills:

• Ability to work independently.
• Experience in parts identification and sales skills including search for parts in manuals and online using engine serial number or VIN.
• Proficient on 10 key.
• Proficient in Microsoft word, Excel and Outlook.
• Excellent computer and data entry skills.
• Excellent communication skills.
• Excellent organization skills.

Education & Experience:

• High School diploma or equivalent combination of education and/or relevant experience.
• Experience in identifying parts for all company-represented products and sales skills including search for parts in manuals and online using engine or product serial number.
• Minimum of two years’ experience in customer service and order processing.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 

Other Criteria:

• Complies with Company policies and procedures.
• Performs job safely with respect to others, to property and to individual safety.
• Works effectively with others in the Company to encourage teamwork and productivity.
• We are drug free workplace that conducts pre-employment physical and drug screenings. We are regulated by the department of transportation and will be conducting random drug testing at regular intervals.

EEO Statement:

Northern Lights, Inc., is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.