Patient Service Rep- Lead - Imaging

Northern Light Mercy Hospital

Department: Imaging

Position is located: Mercy Fore River

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: Variable

*Sign On Bonus for Eligible Candidates*

Summary:

The Patient Service Rep Lead reports directly to the Patient Service Rep Manager. This position will lead the preparation for and progression of Patient Access related projects through to completion, by providing guidance and direction to Patient Service Rep Lead support staff working on these initiatives. The primary responsibility of this role is to serve as an internal subject matter expert with strong financial healthcare acuity and with an ability to support, track, manage, and champion Patient Access initiatives, sharing results with the Patient Service Rep Manager and other area leaders. Strong communication skills, project management abilities, and a desire to learn and grow, will be fundamental in achieving goals. In addition, this role will serve as a leading resource in the areas of process improvement, organizational development, data gathering, analytics, and research. Effectiveness will be measured in terms of results, commitment to Northern Light Health and the Patient Service Rep team, and customer satisfaction.

Responsibilities:

• Duties may be changed or reassigned by the Patient Service leadership or Vice President as needs arise.
• Educates, communicates, and provides clear directives to, and working with, the Patient Service Operations team.
• Ability to work with Leaders.
• Serves as a liaison with other departments, clinical partners, and practice staff. Coordinates communication, prepares presentations, facilitates meetings, and manages Patient Access initiatives to achieve successful outcomes.

Other Information :

Competencies and Skills

• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED)Associate degree preferred.

Working Conditions

• Need to drive to perform responsible duties.
• Lifting, moving and loading less than 20 pounds.
• Prolonged periods of sitting.
• Prolonged periods of standing.
• Prolonged periods of walking.

Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery