What are the responsibilities and job description for the Patient Service Rep II position at Northern Light Health?
Northern Light Blue Hill Hospital
Department : Primary Care - Blue Hill
Position is located : Blue Hill Clinic
Work Type : Full Time
Hours Per Week: 38 Hours per Week
Work Schedule : 7:00 AM to 5:00 PM
Summary :
Maintaining high level of skill of proper documentation in electronic medical record. Greeting and welcoming all patients. Managing all encounters and pertinent consents/forms and preparing 24 hours in advance for the next business day. Performing reminder calls within 24 hours to patients regarding their appointment date/time, confirming that the patient has pre-registered, or facilitating pre-registration if needed.. Executing excellence in customer service.
Responsibilities :
Other Information :
Competencies and Skills
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education
- Required High School Diploma/General Educational Development (GED)
Working Conditions
- Potential exposure to abusive and/or aggressive people.
- Work with computers, typing, reading or writing.
- Lifting, moving and loading 20 to 30 pounds.
- Prolonged periods of sitting.
- Prolonged periods of standing.
- Prolonged periods of walking.
Northern Light Blue Hill Hospital located in Blue Hill, Maine is committed to improving the health of the communities we serve. Our Blue Hill community is a beautiful place, and the people who live here deserve the best care possible, as close to home as they can be. At Blue Hill Hospital, we listen to our patients, and we also use community health data, like that collected in our Community Health Needs Assessment , to best serve our communities. Blue Hill Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state . Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.
The Blue Hill community is nestled on the scenic Maine coast, surrounded by Penobscot Bay, mountains and exceptional year-round recreation including hiking, biking, boating, fishing, skiing, golf, and more. Our neighborhoods are safe and friendly. We have outstanding schools, active libraries, art, culture, rich history, theater, music, local restaurants, and shops that make this town a unique place to live. We are 40 minutes from Bangor, Maine's third largest city.
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