Central Intake Coordinator

Northern Light Home Care and Hospice

Department: Patient Access Management

Position is located: Northern Light Home Care & Hospice So Portland

Work Type: PRN

Work Schedule: Variable

Summary :

Performs coordination of patient referral information. Works collaboratively with Business Development to ease the referral process for hospitals and facilities ensuring all appropriate information is transferred and communicated within the Agency’s electronic medical record (EHR). Verifies home care and hospice insurance eligibility for services provided by the agency. Provides routine clerical and administrative functions for Patient Access Management as needed.

Responsibilities:

• Answers telephones and gives information to callers, takes messages, or transfers calls to appropriate individuals.
• Utilizes and maintains electronic filing systems to support patient referral information.
• Manages multiple EHRs and other referral software, to support patient coordination.
• Generates memos, emails and reports when appropriate.
• Creates, maintains, and enters information into databases.
• Maintains a safe environment complying with Northern Light Health policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
• Establishes excellent customer service relationships with hospitals and facilities in collaboration with the Business Development team.
• Accurately enters data of essential referral information into EHR, according to protocol.
• Other duties as assigned.

Other Information :

Competencies and Skills

• 2 years of relative work experience required.
• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Human Capital, Supply Chain and Financial Software.
• Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• MS Teams
• Multi-line phone, scanner, photocopier, fax, and internet.
• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Zoom
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED)

Required Experience

• 2 year/years of Relevant Work Experience

Working Conditions

• Potential exposure to abusive and/or aggressive people.
• Work with computers, typing, reading or writing.
• Lifting, moving and loading less than 20 pounds.
• Prolonged periods of sitting.
• Alternate shift schedules (day, evening, nights, weekends).

Maine, Aroostook County, Bangor, Waterville, Ellsworth, Presque Isle, South Portland, Home Care, Hospice Care, end of life, respite care, Home Health Aide, Skilled Nursing