Lead Patient Access Rep

JOB SUMMARY: The Lead Patient Access Representative supports the Patient Access Assistant Manager in the minute to minute, day to day operations of the Patient Access department, and must be able to perform all Patient Access Representative duties as necessary. Will provide support to the Patient Access (PA) Department by assisting in staff training and development, and providing day to day support of Patient Access staff. Will assist the Patient Access Assistant Manager by following policy and procedures to assure the quality and compliance of patient registrations. The Senior Patient Access Representative will assist the Patient Access Assistant Manager with higher level reporting and verifications. The Lead Patient Access Representative will perform corrections of Patient Access registrations that error out of registration issues. Lead Patient Access Representative will be responsible for supporting and assisting in training Patient Access Representatives to avoid future errors. Maintains open communication with other departments and hospital staff to promote a culture of learning and performance improvement to meet the accuracy of patient records and service.

JOB RELATIONSHIPS:

• Directly responsible to the Director of Patient Access and in his/her absence the CFO
• Works closely with Patient Access Assistant Manager
• Works closely with hospital district leadership and departments as well as internal and external customers.

OCCUPATIONAL HAZARDS:

Works in the general hospital setting. May be exposed to blood, body fluids, or tissues as well as patients in varying stages of infectious states.

Qualifications:

Required:

• High School diploma or equivalency

• 5 years of experience in a hospital, outpatient clinic, healthcare, Patient Access experience

• 2 year of experience in Patient Access at NIHD
• Must exhibit:
• Ability to work in a fast paced, multi-task environment and accept interruptions while performing duties
• • Good communication and people skills,
• Good judgment and decision making skills
• Good verbal enunciation
• Advanced understanding of computers and programs such as MS Word and MS Excel

• Must demonstrate a strong attention to details and work with minimal supervision.

• Highly developed clerical and organizational skills.

• Conduct, appearance and work performance shall be of professional quality.

• Good organizational and prioritization skills

• Strong analytical and problem solving skills
• Positive attitude
• Flexibility
• Dependability
• Ability to work well under pressure
• Proficient computer software and internet skills

Preferred:

• Associates Degree
• Additional Formal higher education or training
• Increasing Responsible Experience in Patient Access settings.
• Prior Cerner Experience

Monday-Friday < >