Customer Service Representative

Benefits:

• Bonus based on performance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
  
  
  

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
  
  
  

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive and process inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge
• Work directly with division level managers to process account documentation, triage service issues, and support the team in driving high-level customer service
  
  
  

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Bilingual (English & Spanish)
• Team oriented
• Results driven
• Mission focused