What are the responsibilities and job description for the Customer Representative / Counter Associate position at Northern Equipment Rentals LLC?
JOB DUTIES:
Assist rental customers in a polite, friendly and professional manner whether in person or on the phone. Ask customer questions to determine their rental needs and recommend proper equipment. Provide alternative suggestions if appropriate. Prepare rental forms and contracts by obtaining customer signature and other information as required. Explain rental fees and provide information about rented items such as operation of equipment and safety features. Answers telephone and receives orders by phone. Resolve customer problems and answer questions. Schedule equipment delivery and pickups and assists customer with the loading and unloading of equipment when necessary. Daily audits of open contracts and call overdue rentals.
TECHNICAL SKILLS:
Complete rental transactions on (rental software) and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers. Periodically update and review company website for accuracy and messaging.
OTHER TASKS AND RESPONSIBILITIES:
Cleans showroom floor and equipment. Arrange showroom displays. Keep shelves organized, stocked and clean. Report safety violations to supervisor. Adhere to all company policies, procedures, rules and regulations in written or verbal form. Comply with government safety requirements and other regulations and security in store. Attend department, store and safety meetings. Perform other duties as requested.
WORKING CONDITIONS
Must be able to sit or stand for long periods of time. The job requires constant interaction with the public and relay - coordinate information to the Team as needed.
EDUCATION, SKILLS & REQUIREMENTS:
A high school diploma or equivalent GED is preferred but not required. Must be able to lift/move approximately 50-70 lbs. Customer Service Aptitude. Strong telephone skills. Effective written and oral communication skills Valid driver’s license and clean driving record. Equipment rental industry experience preferred. Experience as inside sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred.
At Northern Equipment Rentals, we proudly hire veterans, active-duty members, reservists, and their families. Our company values your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success.
Come & Join Our Team:
Northern Equipment Rentals
Job Type: Full-time
Pay: From $18.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $18