What are the responsibilities and job description for the Consumer Lending Processing Supervisor position at Northern Credit Union?
POSITION OBJECTIVE:
Through the lens of Northern’s Leadership Principles and Ideal Team Player Virtues, the Consumer Lending Processing Supervisor is responsible for modeling a culture of ownership, a mindset of innovation, and continually delivering an exceptional member experience while exhibiting Humble, Hungry, and People Smart Virtues. Responsibilities include overseeing consumer lending processing, funding, and loan administration operations while mentoring, developing, and providing guidance and support ensuring highly engaged, people-focused team members consistently meet and exceed expectations in accordance with Northern’s mission, vision, and strategic direction.
ESSENTIAL JOB FUNCTIONS:
- Proactively serves as the role model and demonstrates individual commitment to Northern’s growth by:
- Elevating leadership through a humble, hungry and people smart approach to coaching and mentoring teams.
- Exhibiting high energy, a positive attitude, creativity, and passion for consistently delivering exceptional member service.
- Maintaining an active, positive, professional image and reputation for Northern in the community while spreading the Ownership philosophy internally and externally.
- Researching, developing, and recommending enhancement plans to further promote our Credit Union Culture and to deliver solutions to become the Standard of Excellence.
- Advocating and role modeling cross-department communication and collaboration by inviting owner participation on teams, listening to owner ideas, holding meetings, and publishing regular announcements.
- Effectively encouraging individual and group input, listening to ideas, and recognizing behavior and actions that support Northern’s Core Values, Mission and Vision.
- Maintaining strict confidentiality of all transactions, member information and Credit Union documentation.
- Strengthens Northern’s people-first culture by providing an integral leadership role in progressing the Consumer Lending Processing team’s vision through:
- Consistently role modeling the leadership principles while providing guidance that progressively builds confidence and inspires team members to challenge boundaries in pursuit of reaching their maximum potential.
- Effectively communicating team achievements and successful service accomplishments to internal owners, rewarding team members who deliver upon well-executed plans, inspiring the organization, team, and individual goals to ensure that all actions are driven by positive initiatives.
- Leading and motivating team members by providing direction in establishing department goals and objectives that meet/exceed the needs of our internal owners, as the primary focus of knowing that volume, and families helped, will follow as a byproduct.
- Ensuring effective: hiring, scheduling, training, one on ones, team huddles, meetings, projects, and follows budget requirements to meet short and long-term goals of the department and the Credit Union.
- Ensuring proactive education of Internal and External Owners through effective communication and training opportunities to increase knowledge, skills, and abilities.
- Provides leadership in relations to the Consumer Lending Processing team and the quality of member service through:
- Consistently managing the full loan processing and funding workflow, ensuring timely and accurate processing of consumer and home equity loans.
- Partnering with department leadership and Home Lending leadership ensures all post-closing tasks are accurately completed.
- Overseeing and managing loan servicing maintenance (titling, lien releases, UCC fillings, discharge of mortgages, home equity review, etc.) ensuring accuracy and member service expectations.
- Maintaining knowledge of developments in compliance, as well as the changing rules and regulations pertaining to private and government mortgages.
- Ensuring all team activities are conducted in accordance with established policy guidelines and standards; and are properly documented.
- Effectively reviewing recommendations from team members and taking necessary action to minimize loss and member impact to the credit union and members.
- Effectively communicating Credit Union policies and procedures to the consumer lending processing teams and members.
- Generating a variety of monthly and periodic reports and quality control reviews to evaluate overall team performance.
- Assisting the VP of Operations, Owner Solutions and Security in providing regular reporting to the Key Leadership Team, Board of Directors and the Supervisory Committee on established metrics and overall success
- Proactively using the data, in combination with evolving regulations, legal requirements, existing systems and procedures, and industry trends to recommend changes to increase efficiency and productivity.
- Partnering with VP of Operations, Owner Solutions and Security in providing updates to department initiatives, ensuring processes for managing projects and allocating resources are streamlined, well communicated, and executed as planned.
- Ensuring effective use of technology and processes, and improve department operations, policies and procedures while maintaining alignment with legal compliance as well as with the Credit Union’s vision.
- Ensuring team members are consistently developing and maintaining department policies and procedures ensuring compliance with all state and federal laws and regulations.
- Engaging team members in assisting with testing new core system applications and modules as well as new releases for existing modules including performing release management, new products/services, modules, etc.
OTHER JOB FUNCTIONS:
- Assists the VP of Operations, Owner Solutions and Security with the development of the department's business plans and makes recommendations for the annual budget.
- Ensure team members are fostering relationships with other credit union contacts to learn, share, and implement best practices.
- Through Ownership Pride, promotes Northern's Core Values throughout the organization. Promotes teamwork within the Credit Union and actively seeks solutions to issues related to member and internal owner expectations.
- Actively participates in other Credit Union duties, functions, committees, and events as may be reasonably requested, or on a volunteer basis.
- Provides informed, prompt, professional and accurate communication, service and support to all members and internal owners.
- Participates in the future of the credit union by offering constructive suggestions that may attract new members and/or enhance product penetration. Keeps management informed of significant problems, provides recommendations for more effective programs as well as, lending needs and suggests related procedural changes as applicable.
- Stays informed and maintains a working knowledge of state and federal regulations as well as changes to credit union regulations, policies and procedures, products/services, and delivery channels as well as culture and trends within the Credit Union industry.
- Identifies and participates in educational programs such as Cornerstone online training resources, schools and/or conferences to continually develop greater knowledge and expertise. Takes initiative for personal career development and seeks opportunities to learn new skills.
- Establishes and maintains professional business relationships with internal and external members, partners, association groups, service vendors, and other parties as necessary and appropriate in support of Credit Union programs.
- Telecommuting work environment and occasional travel is required.
QUALIFICATIONS, SKILLS AND EXPERIENCE
- Associate degree from accredited college or university with a specialized course of study at a business or trade school is required.
- 2 years of progressive leadership experience within the financial industry and related lending experience is required.
- Registered on the NMLS site. Must renew registration each year and update when changes to name, address, etc. occur.
- The position requires confident leadership abilities. This individual will be instrumental in maintaining effective teamwork among members of the team in addition to internal owners in other departments.
- Must adapt well to new or non-traditional environments and display a commitment to the community, to increasing member engagement and to Northern's objectives.
- Exceptional member service skills are required: Relationship focused approach, product and service knowledge, attention to detail, adherence to operational policies and procedures.
- Must be technologically savvy especially as it relates to self-service options and keeps abreast of evolving consumer needs and trends.
- A full working knowledge and ability to utilize a broad range of PC-based software programs, including Microsoft Office Suite and other internal database programs.
Physical Activities and Requirements of this Position
Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Talking: Especially where one must frequently convey detailed or important Instructions or ideas accurately, loudly, or quickly.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate office equipment.
Physical Strength: Sedentary work; sitting most of the time (almost all office jobs)
Working Conditions: No hazardous or significantly unpleasant conditions. (Such as in a typical office)
Mental Activities and Requirements of this Position
Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data, establish facts and draw conclusions.
Able to interpret a variety of technical instructions and can deal with multiple variables.
Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission
Markup and selling price; and ratio, proportion, and percentage. Able to
Perform very simple algebra.
Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
Ability to conduct training, communicate at panel discussions, and make professional presentations.
Compensation:
The base pay range for this position is $61,028.65 - $80,100.10. Exact offers will be determined based on job-related knowledge, skills, and experience
Salary : $61,029 - $80,100