Health Center Practice Manager

Job Summary:

The Health Center Practice Manager oversees the daily operations of a health center, ensuring efficient and high-quality patient care, while also managing staff, budgets, and compliance with regulations. 

Supervisory Responsibilities:

This position has supervisory oversight for a number of roles including medical receptionists, medical assistants and nursing staff. 

Essential Job Functions/Responsibilities:  

Management

• Maintain communication and collaboration between administrative staff and Senior Leadership
• Participate in the problem solving and decision making processes for the management of day-to-day health center operations.
• Represent the Health Center and NCHC to the public, serving as coordinator and liaison for resolution of health center 
• administrative issues and problems.                          

Supervision

• Supervise and conduct performance evaluations at least annually direct reports.  Provide input as appropriate for evaluation of other staff.
• Coordinate administrative staffing, assignments and activities.
• Recruit, hire (with approval of Director of FQHC Operations), orient, and train supervised staff; participate in orientation of other staff as appropriate.

Systems

Maintain oversight, management, working knowledge, and coordination of the following systems:

• Patient Registration – collection and accurate entry of patient demographic and billing data
• Appointment Scheduling – maximizing efficiency and productivity while meeting the clinical needs of patients
• Medical Records – accurate and timely filing of patient information; compliance with NCHC and regulatory guidelines for medical records; compliance with NCHC and regulatory guidelines for release of records.
• Referrals - with appropriate clinical staff, maintain compliance with protocols for scheduling and tracking referrals.

Other

• With collaboration with the Director of FQHC Operations, develop and manage annual health center budgets.
• Purchasing – Oversee and manage health center purchase of all supplies and equipment, process invoices.  Ensure accurate and timely submission of relevant paperwork to NCHC for payment processing.
• Payroll – Oversee the accurate and timely completion and submission of all health center staff time sheets.
• Maintenance-In coordination with NCHC Facilities team, monitor and maintain the safety and maintenance schedules of medical equipment and lab materials.
• Act as mentor to and for clinical and non-clinical staff.   Encourages and participates in continual professional development and encourages staff to do the same.
• Works to improve clinical practice that benefits the patient, as well as the organizational mission.  Participates in Quality Assurance & Performance Improvement projects that improve patient outcomes and organizational efficiencies.

Quality Assurance

• Participate in the development, implementation, audit, and continuous evaluation and improvement of protocols, services and programs provided by the health center.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications:

Education: Associate degree in Business or Health related field. (comparable experience in lieu of education will be considered).

Experience: Minimum three years of administrative experience in a medical office setting, including one year supervisory experience.   Experience with computer systems required; experience with computerized medical patient registration and billing systems preferred. This Practice Manager role will require an active license with experience in a clinical setting as an MA, RN, or LPN to support clinical operations. 

Knowledge and Ability:  

• Excellent management and communication skills (verbal and written).  
• Ability to work within and foster development of a team model of operations.  
• Ability to maintain positive and constructive interactions in working with the public and with staff at all levels of the organization.   
• Skilled in the management and analysis of financial, operational, and statistical data.  
• Able to work independently.  
• Skilled in handling multiple tasks and priorities.  
• Effective problem solving skills.  
• Must maintain a high level of confidentiality.  
• Must have proficiency in computer skills including, but not limited to email functions, spreadsheets, document processing and Electronic Medical Records.

Typical Physical Demands:  

• Requires prolonged sitting, some bending, stooping and stretching.  
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  
• Requires normal range of hearing and eyesight to record, prepare and communicate appropriately.  
• May require occasional lifting up to 50 lbs.