What are the responsibilities and job description for the Personal Banker (Float Team) position at Northern Bank?
SUMMARY/OBJECTIVE: The Personal Banker will handle all customer sales and service inquiries, including but not limited to: Teller transactions, new account openings, safe deposit access, existing customer service needs, and problem resolution. The Personal Banker works to present customers with banking solutions to meet their needs, while ensuring every transaction is completed in accordance with bank policy and regulatory requirements. Availability of travelling to all Branches is required.PRIMARY FUNCTIONS:Opens and closes branchesSigns Official checks in accordance with the transaction amountProvides exceptional service to the Bank’s customers regarding daily teller, servicing, new account transactions, addressing inquiries, understanding/determining needs, and resolving problemsProcesses customer transactions in an efficient, accurate and friendly mannerOpens new accounts and accesses customer accounts to process online and offline transactions and corrections in an efficient, accurate and friendly manner.Accurately balances cash drawer dailyPerforms day-to-day branch operations including, ATM balancing, clearing cash items, adding or removing holds, under dual control will balance and process the vault and bag coinUtilizes needs-based sales/service techniques to elicit the needs of customers and match those needs to the Bank’s available products and servicesConsistently meets or exceeds sales goalsProvides assistance to other branch employees and assists in training new employeesAccount maintenance including but not limited to: foreign and domestic wires, stop payments, address changes, account title changes, etcFollows the Bank’s policies and regulatory requirementsJOB QUALIFICATIONS:2 years’ experience as a Teller Manager or Customer Service Representative is preferredExcellent communication, sales and customer service skills Basic math skills and the ability to multitaskStrong computer skills, including Word, Excel, teller and platform bank systems.Strong customer focusHigh School Degree. Associate degree or higher preferredFlexible Schedule. Occasional late nights and SaturdaysThe hourly pay rate for this position is $26.44 per hour to $31.25 per hour. About Northern Bank & Trust CompanyNorthern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).Powered by JazzHRkOd5rmlwYK
Salary : $26 - $31