What are the responsibilities and job description for the Business Analyst position at Northern Bank?
Northern Bank is advancing its Intelligent Automation and Reporting Delivery capabilities to drive smarter decision-making and operational efficiency. We’re looking for a Business Analyst who thrives at the intersection of data, technology, and strategy—someone who can translate business goals into actionable insights and scalable solutions.
This role is ideal for a collaborative problem-solver with a passion for automation, data visualization, and continuous improvement. Demonstrates a natural curiosity and a proactive drive to explore innovative solutions that enhance operational efficiency and elevate the user experience. Continuously seeks out opportunities to challenge the status quo, streamline processes, and deliver smarter, more intuitive outcomes.
You’ll work across departments to identify opportunities, streamline processes, and deliver intelligent reporting tools that empower teams and enhance transparency.
KEY RESPONSIBILITIES:
Automation & Process Optimization (30%)
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).
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This role is ideal for a collaborative problem-solver with a passion for automation, data visualization, and continuous improvement. Demonstrates a natural curiosity and a proactive drive to explore innovative solutions that enhance operational efficiency and elevate the user experience. Continuously seeks out opportunities to challenge the status quo, streamline processes, and deliver smarter, more intuitive outcomes.
You’ll work across departments to identify opportunities, streamline processes, and deliver intelligent reporting tools that empower teams and enhance transparency.
KEY RESPONSIBILITIES:
Automation & Process Optimization (30%)
- Identify inefficiencies and automation opportunities through real-time data analysis and stakeholder collaboration
- Develop and maintain process flow diagrams to visualize current and future-state workflows
- Support the design and implementation of intelligent automation solutions that improve operational performance
- Collaborate with cross-functional teams to prototype and deliver reporting tools that enhance productivity and decision-making
- Maintain and evolve dashboards and analytics frameworks using tools like Power BI, Tableau, or Excel
- Embed quality assurance and user acceptance testing throughout the reporting lifecycle
- Partner with stakeholders across departments (e.g., sales, finance, compliance, IT) to capture business needs and translate them into technical requirements
- Author and maintain business requirements, process documentation, and training materials
- Facilitate communication between business and technical teams to ensure alignment and successful delivery
- 2 years of experience in business analysis, data analytics, or systems development, preferably in financial services or technology
- Proven track record in delivering reporting and automation solutions
- Strong analytical skills with the ability to translate complex data into actionable insights
- Experience with process documentation tools (e.g., Visio, Lucidchart)
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint; experience with Power BI or Tableau is a plus
- Familiarity with Salesforce and automation platforms is welcomed
- Excellent communication and stakeholder management skills
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
- High proficiency in technical writing and documentation
- Exposure to predictive analytics, data modeling, or machine learning concepts
- Experience with cloud-based reporting platforms or data integration tools
- Familiarity with agile methodologies and collaborative development environments
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).
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