NAC SOCC Duty Manager

Northern Air Cargo is a subsidiary of Saltchuk Aviation Shared Services and part of the Saltchuk family of companies. Our mission is to provide safe, reliable aviation services for our customers and create a place for employees to build long-term careers. Northern Air Cargo services customers in Alaska, Florida, Hawaii, South America, and the Caribbean.

The position has a salary range of $79,265 to $99,085 per year.

• Comprehensive insurance programs including medical, dental, and vision
• Company-provided benefits such as life insurance, short and long-term disability, and an employee assistance program
• Competitive 401k match program with zero vesting period
• Annual bonus and salary review programs
• Competitive paid time off, personal days, and federal holidays
• Reimbursement benefits for fitness, transportation, and tuition up to $5,250 annually

The SOCC Duty Manager is the hub of information into and out of the SOCC. They ensure the communication of all pertinent information to applicable departments and customers impacted by aircraft tail swaps, flight delays and cancellations, and any details that may affect operations.

Although the Duty Managers have no employees who report to them directly, they are a tier of management and thus need to ensure that all company policies and procedures are being followed.

• Be responsible for and manage the company's day-to-day flight operations in the SOCC. Coordinate SOCC personnel to keep operations running smoothly.
• Coordinate with all other relevant airline departments and outstation personnel.
• Manage aircraft utilization and routing assignments to meet the operational needs of both the company and the customer.
• Coordinate with customers (NAC, AAC, STRATAIR, and contract/on-demand) to ensure proper commercial prioritization and contractual obligations are met.
• Manage information flow and ensure timely dissemination of information regarding operational requirements, including tail swaps, schedule changes, delays, and cancellations.
• Responsible for maintaining Blue One flight board.
• Manage daily operations meetings & briefs.
• Track and code delays, irregular operations, and incident reporting.
• Manage and direct resources during irregular operations to effect recovery of the schedule for customers.
• Provide oversight to SOCC personnel and ensure company employee policies are upheld.
• Other duties as assigned.

• High school diploma or general education degree (GED).
• Must have a minimum of 1 year of Flight Following (dispatch) experience.
• Maintain currency on the Flight Following desk. Valid FAA Aircraft Dispatcher certificate preferred.
• International dispatching, ETOPS, and crew scheduling experience are all preferred.
• Work with mathematical concepts such as fractions, percentages, ratios, and proportions to solve issues.
• Pass pre-employment drug screening and background check.

• Ability to read, write, interpret, and communicate documents such as government regulations, collective bargaining agreements, safety rules, operating and maintenance instructions, and procedure manuals to internal and external team members.

• Skills required for this position include the ability to analyze problems, gather data, establish facts, and draw sound conclusions. Additionally, the candidate should be capable of interpreting a wide range of technical instructions presented in written, oral, mathematical, or diagrammatic form, and be adept at handling various abstract and concrete variables. The individual should also demonstrate proficiency in solving practical problems involving a diverse set of abstract and concrete elements.

This role entails significant responsibility for a safety-sensitive function and necessitates the capacity to handle periods of heightened stress.

• Manual dexterity is required for computer input while in an office environment.

• This Description intends to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or status as a protected veteran. If you are a person with a disability needing assistance with the application process, please email .