Senior IT Business Analyst

The Division of Information Technology Services is seeking a highly driven, self-motivated and enthusiastic person to fill the role of Senior IT Business Analyst. The ideal candidate for this position is a problem solver and critical thinker. As a Senior IT Business Analyst, you will use your knowledge, critical and design thinking skills to identify stakeholder needs, determine IT solutions to business problems, and present findings and recommendations at all levels of the organization. You should have strong writing and communication skills and be able to build effective relationships with all stakeholders. This position requires a high level of cross-functional collaboration, teamwork, and excellent communication.

This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position.

This role is hybrid and in the office minimum of three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on-site allows for stronger connections, more effective problem-solving and enhanced team synergy, all of which are key to achieving our collective goals and driving success.

Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or similar equivalent work experience required.
• Requires 8-10 years’ experience in one or more information technology disciplines.
• Exposure to digital technologies and related requirements elicitation methods is required.
• Necessary skills include verbal, written, interpersonal, negotiation, presentation and meeting facilitation skills. Being able to clearly present information at the right level for both executives and for staff is crucial for success in this role.

Preferred Qualifications:

• 10 years of experience with business analysis work involving large complex IT projects and building/fostering a broad range of business relationships with multiple stakeholders.
• Demonstrated experience in implementation of major projects, processes, and systems.
• Excellent business analysis skills - ability to understand and clarify business needs formulated by requestors and stakeholders, and then propose solutions.
• Demonstrated knowledge and practical application of various requirements elicitation methods, such as design thinking, prototyping, focus groups, surveys, and journey mapping.
• Demonstrated knowledge of information technology applications, processes, software, hardware and cloud-based solutions.
• Self-motivated and ability to work well with multiple teams in a cross-functional setup.
• Experience working with third-party solutions and third-party suppliers.
• Experience with both agile and waterfall projects.
• Demonstrated ability to work on multiple initiatives simultaneously and to manage deadlines.
• Demonstrated ability to lead and facilitate requirements gathering sessions with Subject Matter Experts (SMEs) who possess varying levels of technical expertise.

Certificates and Licenses

Business Analysis certification considered a very strong asset.

Responsibilities:

Functional Customer Service, Business Case/Requirements Development

• Gather, analyze, validate and document business, organizational, operational, and technical requirements.
• Lead activities related to business analysis initiatives, and consider the business implications of technology solutions to the current and future business environment.
• Develop a deep understanding of stakeholders within and outside of IT. Collaborate with both internal customers and vendors to translate business needs into systems requirements and scoping; and distinguish users’ requests from the underlying true needs.
• Understand and document business processes; identify and recommend opportunities to optimize and automate them and their related activities.
• Prepare technical documentation, such as integration mapping and technical specifications.
• Support the service delivery teams in the definition of system requirements, gap analysis, and identification of feasible alternative solutions that meet defined business objectives.
• Prepare and/or contribute to the communications and change management strategies from project inception to completion.
• Prepare and/or contribute to detailed development plans, milestones, work-breakdown structures, prioritized tasks and user stories. Prepare appropriate documentation, and develop contingency strategies when facing resource shortages.
• Proactively support the engagement, design, obtain/build/update and transition activities of the service delivery-operating model, by reviewing design documents and ensuring requirements are met.
• Prepare and present the audience appropriate material required to demonstrate solutions and alternatives to stakeholders at all levels of the org. Facilitate sign-off discussions with stakeholders to ensure solutions are agreed upon and align with business needs.
• Assist in reviewing the test strategy, test plans and test case to ensure requirements are met and support user functional testing. Develop test plan and scenarios, and collaborate on admin and end-user documentation.
• Other duties and responsibilities as assigned.

Standards & Process Development

• Improve existing processes related to the overall functions of business analysis and project management.
• Provide support to the PSMO as needed on projects.
• Assist in managing the ITS Project Pipeline.

Other duties as required

This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross-functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment.