Assoc Dir - Global Student Success

JOB SUMMARY

With supervision from the Director of Global Student Success, the Associate Director (AD) is responsible for the successful delivery of a significant portfolio of Northeastern signature cohort-based programs for first-year students, such as the first-semester-abroad N.U.in Program and the first-year-away New York City Scholars program, and contributes to the management of programs in Northeastern’s Global Network. The AD will directly supervise a team of Student Success Managers and may also supervise an Assistant Director. The AD designs and implements program goals with a special emphasis on student services, crisis management, student support, health and safety, staff training, staff professional development, and program execution. The AD is accountable for the day-to-day operations of their assigned sites and proactive collaboration with the Global Experiential Office, Student Life staff, Human Resources and other departments across Northeastern University. The AD rotates as part of an on-call emergency triage team throughout the academic year, responding to emergencies and serving as the first point of escalation, including outside of office hours. They may act as the Director’s representative during periods of Director’s absence or unavailability.

The AD is expected to travel domestically and internationally to conduct trainings and site visits. This position can be based in Boston but is not required to be based in Boston (though must reside in the US and possess a valid US passport), with extensive travel to provide oversight of program staff and sites. A hybrid work schedule is possible for Boston-based staff.

MINIMUM QUALIFICATIONS

• Bachelor’s required, Master’s preferred. 5-7 years of higher education administrative experience, with preferred focus on residential life, program management and/or international education, is required.
• Robust leadership experience required, with preference for experience supervising other managers.
• Effective oral and written communication skills, including the ability to comfortably present training materials to large groups.
• Excellent intercultural communication skills. Proven ability to positively engage people from diverse cultural and linguistic backgrounds.
• Effective interpersonal skills, sufficient to inspire others and to work effectively and collaboratively with students, faculty, staff, alumni, and other stakeholders.
• Professionalism and collegiality; ability to interact with global partner representatives, faculty, and students in a highly professional manner with an understanding of protocol and confidentiality. Must effectively represent the University to outside institutions and universities.
• Excellent problem-solving and strong analytical skills with demonstrated ability to strategize, prioritize, and multi-task to meet goals and deadlines in a fast-paced work environment.
• Ability to travel internationally and to spend multiple weeks per year in Boston. Required to serve on an emergency on-call rotation including on evenings and weekends.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Program operations : Maintain expertise in assigned portfolio programs. Manage all administrative and operational aspects of cohort programs. Serve as point of contact for logistical planning among GEO Program Development Team, international partners, and Northeastern community. Assist in developing location-specific policies. Lead and participate in staff training in Boston and internationally. Provide operational direction to site staff.
• Staff supervision: Directly supervise assigned international site staff. Review staffing needs, develop job descriptions and recruitment plans, and co-lead selection and onboarding. Interview, train, and evaluate team. Provide feedback and coaching to support performance and development. Administer university policies and take corrective action when necessary. Manage full-time and part-time on-site staff leads. Ensure staff transitions are fully executed. Serve as liaison with Global Network Student Life departments to deploy Success Manager staff.
• Staff training: Co-develop and execute annual training programs for site personnel supporting N.U.in and pathway programs. Collaborate with Global Student Success, Global Experience Office, and Global First-Year Programs to design and deliver virtual and in-person training. Create training assessments, performance objectives, documentation, and presentation materials.
• Emergency response: Serve on 24/7 on-call rotation for escalated student issues in N.U.in and first-year programs. Help staff triage issues and guide students to resources. Escalate to senior leadership as needed.
• Site coordination: May visit sites to evaluate Student Life preparedness of partner institutions and fulfill student life and residential needs.
• Collaborate on divisional committees and projects. Seek innovative strategies to engage globally distributed students. Serve on global student life deployment team.
• Other duties as assigned.