What are the responsibilities and job description for the Counter Sales Associate position at NORTHEASTERN SUPPLY INC?
Counter Sales Associate
Full-Time | Branch
$17.50 – $26.50 / hr
Hourly Pay Range
Reports To:
Branch Manager
DEPARTMENT
Counter Sales
EXPERIENCE
Experience Preferred
BENEFITS ELIGIBLE AFTER
45 Days of Employment
ROLE OVERVIEW
The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.
CORE RESPONSIBILITIES
Order Fulfillment & Inventory
- Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
- Receive shipments, log into inventory, conduct audits, and process returns accurately
Customer Service
- Assist counter and phone customers with orders, product info, pricing, and availability
- Greet all customers professionally; resolve issues promptly or escalate as needed
- Maintain a clean, organized counter and product display area
Sales & Product Knowledge
- Upsell complementary products and convert requests to stocked brands where appropriate
- Maintain deep product and industry knowledge; follow company pricing and credit guidelines
- Assess customer needs to determine appropriate service level or escalation path
Teamwork & Standards
- Build customer relationships; adapt approach to different customer types and needs
- Collaborate with team, share best practices, and support a positive work environment
- Follow all company procedures, policies, and Employee Handbook requirements
- Other duties as assigned
Summary
QUALIFICATIONS
- High school diploma or GED required
- Product, applications, or wholesale distribution experience preferred
- Ability to lift up to 75 lbs. and stand for up to 8 hours daily
- Able to stoop, bend, and reach inventory; work in indoor and outdoor environments
BENEFITS
Eligible to enroll on the 1st of the month following 45 days of employment:
- Medical, Dental & Vision
- Short & Long-Term Disability
- Life Insurance
- Flexible Spending Account (FSA)
- Telehealth
- Gym Reimbursement
- 401(k) with Company Match
- Free Surgery & Imaging Program*
- Free Medications*
- Delta Perks — Local Discounts
- Discount Hub
- Coverage available for families
* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.
Additional duties may be assigned as needed. We are an equal opportunity employer.
Salary : $18 - $27