Patient Support Coordinator

Description

Patient Support Coordinator (PSC)

Job Summary

Are you passionate about making a positive impact in your community? Join our team at Northeastern Rural Health Clinics! We are currently seeking a part-time Patient Services Coordinator (PSC) for our Westwood Family Practice location.

The Patient Support Coordinator (PSC) performs general clerical and receptionist functions for the clinical team. As the front line representative for the program, consistently interacts with patients, the general public, and co-workers in a manner underscoring the organization's quality and customer service commitments. The Customer Service Representative will report directly to the Front Office Supervisor, but performs tasks as needed for other members of the NRHC team. 

Duties/Responsibilities

• Interacts with customers via telephone or in person to provide support and information on setting up appointments and NRHC services.
• Collects and enters data in electronic health records for new or additional patients and patient appointments.
• Fields patient questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve patient problems and concerns.
• Maintains patient accounts and records of patient interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.
• Help organize office, creating an efficient working atmosphere for providers, nurses and other staff.
• At the time of service informs patient of amount and collects appropriate co-pay before patient is seen. Inform clients in a polite manner when scheduling appointment of charges payable at time of appointment.
• Remind clients when reporting for appointment of charges payable immediately after appointment. In a cordial manner, collects charges due from patients before patient leaves office.
• Charts will be current with all necessary forms and documentation inserted (Physical forms, progress notes, CHDP forms, etc.).
• Turns on all lights, checks for cleanliness, orderliness and break-ins.
• At the end of day, closes down office. Turns off lights and copier, locks office, switches telephone lines to answering service.

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Is responsive to supervisory feedback, utilizing constructive criticism, in a positive manner.  Maintains open communication and observes chain of command.
• Observes the dress code; appearance and grooming are appropriate.

Qualifications

Education and Experience

High school graduate, 2 years’ minimum office experience (medical and/or billing strongly preferred), good English, grammar, spelling, and basic math skills, computer literate, word processing skills, proficient typing skills, excellent communication skills. Ability to work in a fast paced environment, use discretion/good judgment, prioritizes to maintain optimum clinic office flow, and maintain strict patient confidentiality. Must be flexible, work both independently and as a team, and sit for long periods. Must have the ability to work various shifts, including Saturdays, may at times be asked to travel to other NRHC clinic sites to fill in as needed.

Physical Requirements

Physical demands/essential functions: Frequent: sitting, standing, walking, working on computer 8-10 hours daily, lift/carry objects up to 25lbs, repetitive motion of hands & wrists, close eye work, color differentiation, exposure to infectious disease, exposure to emotional crisis of others, independent problem solving. Constant: listening, speaking in person or on the phone, reading, writing, and working with public and staff.

HIPAA Exposure to PHI statement

“Employee provides services associated to the Northeastern Rural Health Clinics, its participating physicians and clinicians, which is a covered entity under the HIPAA rule. In the scope of performing functions, including but not limited to management, administrative, financial, legal and operational support services, I may have access to Protected Health Information (PHI), which is information, whether oral, written, electronic, visual, pictorial, physical, or any other form, that relates to an individual’s past, present or future physical or mental health status, condition, treatment, service, products purchased, or provision of health care and which reveals the identity of the individual, whose health care is the subject of the information, or where there is reasonable basis to believe such information could be utilized to reveal the identity of that individual”.

Salary : $21 - $25