What are the responsibilities and job description for the Customer Service Representative position at Northeastern Chimney?
DescriptionHandle inbound and outbound calls, addressing customer inquiries and concerns.Resolve customer issues and complaints with professionalism and efficiency.Document call details and maintain accurate records in the CRM system.Follow up on customer interactions to ensure resolution and satisfaction.Meet performance metrics, including call handling time and customer satisfaction scores.Help with other administrative tasks, including data entry.QualificationsHigh school diploma or equivalent required; associate degree preferred.Minimum 1 year previous experience in a trade service business call center or customer service role is required.Strong verbal and written communication skills.Ability to handle high-volume calls and manage time effectively.Basic computer skills and familiarity with CRM software.SkillsExcellent problem-solving and decision-making abilities.Strong interpersonal and customer service skills.Ability to work well under pressure and in a fast-paced environment.Proficiency in CRM systems, Service Titan experience helpfulActive listening skills and attention to detail.BenefitsCompany Health Insurance AssistanceCompany 401k with employer matchPaid sick time after 90 days and paid time off after 1 yearOnline access to payroll informationSalary Range: $18 - $25 per hourJob Posted by ApplicantPro
Salary : $18 - $25