What are the responsibilities and job description for the Title & Tag Agent position at Northeast Title & Tag, Inc.?
Benefits:
Locations: Lackawanna, Wyoming, Wayne, Luzerne, & Monroe Counties (PA)
Join the growing team at Northeast Title & Tag – part of Team Thompson!
About Us:
Northeast Title & Tag is a family-owned company serving communities across Northeast Pennsylvania with fast, friendly, and reliable title, tag, and registration services. With 15 locations and growing, we’re proud to offer a supportive and team-oriented environment where employees are encouraged to learn, grow, and build long-term careers.
As part of Team Thompson, our Title & Tag Agents are more than just clerks — they’re knowledgeable professionals who guide our customers through DMV processes and paperwork with patience and precision. If you enjoy helping people, love learning new things, and want to grow with a company that values its team, this is the opportunity for you.
What You'll Do:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Locations: Lackawanna, Wyoming, Wayne, Luzerne, & Monroe Counties (PA)
Join the growing team at Northeast Title & Tag – part of Team Thompson!
About Us:
Northeast Title & Tag is a family-owned company serving communities across Northeast Pennsylvania with fast, friendly, and reliable title, tag, and registration services. With 15 locations and growing, we’re proud to offer a supportive and team-oriented environment where employees are encouraged to learn, grow, and build long-term careers.
As part of Team Thompson, our Title & Tag Agents are more than just clerks — they’re knowledgeable professionals who guide our customers through DMV processes and paperwork with patience and precision. If you enjoy helping people, love learning new things, and want to grow with a company that values its team, this is the opportunity for you.
What You'll Do:
- Assist customers with a wide variety of DMV-related services, including vehicle titles, registrations, transfers, renewals, plates, and more
- Ensure all paperwork is accurate, complete, and submitted in compliance with PennDOT regulations
- Communicate clearly and kindly with customers — both in person and over the phone
- Maintain organized records and files in accordance with company and state guidelines
- Operate point-of-sale systems and process customer payments
- Deliver excellent service in a fast-paced office environment, where multitasking is a must
- Cross-training available across four divisions: Title & Tag, Insurance, DOT Compliance, and Pack & Send
- Opportunity to obtain your insurance license if you’re interested in exploring a sales or customer advisor path
- Notary Public certification is required within the first 90 days (we’ll help you get certified — if you’re already a Notary, even better!)
- Internal promotions and career growth are strongly encouraged — many of our team members have built lasting careers here
- Friendly, reliable, and eager to learn
- Able to handle customer interactions with professionalism and empathy
- Detail-oriented and organized — you enjoy checking boxes and getting things right the first time
- Comfortable working with computers and handling paperwork
- Ready to grow with a company that invests in its people
- Prior experience in a customer service, dealership, notary, or DMV-related role
- Notary Public certification
- Bilingual or multilingual
- 1 year of customer service experience
- Valid driver’s license
- Must be able to pass a background check
- Ability to obtain Notary Public certification within 90 days of hire
- Family-owned, fast-growing company with long-term career potential
- Supportive, team-oriented culture
- Opportunities to grow in multiple directions — operations, compliance, insurance, sales, and more
- We believe in promoting from within and helping our team members succeed