Gift Shop Cashier

Job Summary

The Cashier is responsible for accurately accepting and recording payments, maintaining financial records, and performing various cashier-related functions to ensure efficient financial operations. This role involves processing and reconciling daily transactions, assisting with patient account inquiries, and supporting accurate documentation and reporting.

Essential Functions

• Accepts and records cash, check, and credit card payments from patients accurately and promptly, ensuring proper documentation.
• Posts daily cash/check receipts to patient accounts and reconciles batches within designated timeframes.
• Reviews and responds to voicemail messages and patient inquiries within one business day, providing exceptional customer service.
• Reconciles daily deposit postings and balances with accounting records, ensuring accuracy and compliance.
• Assists with monthly reconciliation of Accounts Receivable to the General Ledger and Bank Statement, working closely with the accounting department.
• Identifies and resolves discrepancies in deposits or patient account records, escalating issues to the supervisor as needed.
• Tracks and reconciles credit balances caused by cash postings, processing refunds or adjustments as necessary.
• Ensures the accuracy and timeliness of deposits and cash sheets for all off-site areas, reporting discrepancies to leadership immediately.
• Maintains detailed and accurate documentation of financial transactions, following organizational policies and standards.
• Reports patterns of issues related to patient accounts to leadership, providing recommendations for resolution.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in a healthcare or patient account environment required
• Experience in cash handling, accounting, or financial reconciliation preferred

Knowledge, Skills and Abilities

• Strong attention to detail and accuracy in financial transactions and record-keeping.
• Knowledge of accounting principles and reconciliation processes.
• Proficiency in Microsoft Office applications, particularly Excel, and familiarity with financial or billing software.
• Excellent organizational and time management skills to handle multiple tasks efficiently.
• Effective communication and customer service skills to address patient inquiries and collaborate with team members.
• Ability to maintain confidentiality and comply with HIPAA and organizational standards.