Director of Emergency Department

Benefits

Northeast Regional Medical Center offers an excellent total compensation package, including competitive salary, a comprehensive benefit package, and growth opportunities. Your benefits include 401(k), PTO, medical, dental, flex spending, life and disability.

Job Summary

The Director, Emergency Department, provides strategic leadership and operational oversight for the department, ensuring the delivery of high-quality, patient-centered care in a fast-paced environment. This role oversees clinical practice, departmental operations, staffing, and education while fostering a culture of excellence, innovation, and collaboration. The Director ensures compliance with regulatory standards, drives quality improvement initiatives, and supports the professional development of team members to achieve organizational goals.

Essential Functions

• Provides strategic leadership and operational oversight of the Emergency Department, ensuring delivery of high-quality, patient-centered care consistent with organizational and regulatory standards.
• Collaborates with medical staff, nursing leadership, and ancillary departments to improve care coordination, throughput, and patient experience across the continuum of emergency services.
• Monitors departmental performance metrics, including length of stay, left-without-being-seen rates, door-to-provider times, and patient satisfaction, identifying trends and implementing improvement strategies.
• Partners with hospital leadership to ensure readiness for all regulatory, accreditation, and compliance requirements, including The Joint Commission, CMS, and state agencies.
• Directs emergency preparedness planning and participates in disaster response coordination, ensuring departmental readiness for mass casualty and crisis situations.
• Responds promptly to patient care concerns, critical incidents, and operational disruptions, ensuring effective resolution and communication of outcomes.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.
  
  

Leadership Responsibilities

• Supervision and Staff Management
• Provides leadership, mentorship and professional development opportunities for departmental staff.
• Schedules employees to ensure effective use of resources. Consults with leadership on any potential staffing issues.
• Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
• Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation and long-term planning.
• Monitors expenditures, ensuring cost-effective delivery of services.
• Evaluates and implements new technologies to enhance operational efficiency.
• Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
• Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
• Participates in audits, inspections and accreditation processes as applicable.
• Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
• Works closely with leadership teams to coordinate and improve service delivery.
• Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
• May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.
  

Qualifications

• Bachelor's Degree in relevant field required or
• Seven (7) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 3-5 years of experience in closely related field with Bachelor's degree required
• 3-5 years of previous leadership experience preferred
  
  

Knowledge, Skills And Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
  
  

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required
• BCLS - Basic Life Support required
• ACLS - Advanced Cardiac Life Support required
• CEN - Certified Emergency Room Nurse preferred
• TNCC - Trauma Nursing Core Course preferred
• ENPC - Emergency Nursing Pediatric Certification preferred
  
  

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