What are the responsibilities and job description for the Physical Therapy Receptionist (PSR) position at Northeast Orthopaedic Alliance?
Job Title: Physical Therapy Receptionist (Patient Service Representative)
Location: Springfield Physical Therapy Office, New England Orthopedic Surgeons
Job Type: Full-Time (Regular)
Pay: $18.00–$22.00 per hour
Expected Hours: 40 hours per week
Work Location: In-person — 300 Birnie Ave, Springfield, MA 01117
Schedule:
This is a regular full-time position based at our Springfield location. The standard schedule includes:
Two days from 9:45 AM–6:15 PM
Two days from 8:30 AM - 5:00PM
Fridays from 8:00 AM–4:30 PM
No weekends required
The role also requires flexibility to provide coverage at any of our five physical therapy locations as needed for emergency coverage or to support vacation and time-off coverage. Reliable transportation is a must.
About Us
New England Orthopedic Surgeons is a leading private orthopedic practice committed to providing exceptional patient care. We are currently seeking a full-time Physical Therapy Receptionist to join our dynamic team at our Springfield office.
Position Summary
As a Physical Therapy Receptionist, you will be the first point of contact for our patients. Your responsibilities will include welcoming patients, verifying insurance and identity, collecting co-pays and deductibles, and maintaining accurate data in our Electronic Health Records (EHR) system. A strong ability to multitask, excellent communication skills, and a professional demeanor are essential to succeed in this role.
Key Responsibilities
Greet and welcome patients upon arrival
Direct patients to the appropriate physical therapist
Answer and manage incoming calls, schedule appointments
Verify insurance information and patient identity
Collect co-payments and deductibles
Maintain a clean and organized front desk and reception area
Provide accurate information in person, via phone, and by email
Maintain calendars and schedule meetings
Perform clerical duties including filing, copying, faxing, and transcribing
Required Skills & Qualifications
Minimum 2 years of experience as a medical receptionist
Minimum 2 years of experience working with EMR systems
Proficiency in Microsoft Office Suite
Experience operating standard office equipment (fax, printer, etc.)
Strong written and verbal communication skills
Excellent organizational, multitasking, and time management abilities
Professional appearance and customer service mindset
High school diploma or equivalent required; additional certification in Office Management is a plus
Benefits
401(k) with employer contribution
Health, Dental, and Vision Insurance
Life Insurance
Paid Time Off (PTO)
Parental Leave
Tuition Reimbursement
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Paid Holidays
Join our team and help make a difference in the lives of our patients every day. Apply today to be a part of our growing, patient-focused organization!
Salary : $18 - $22