What are the responsibilities and job description for the Patient Care Coordinator – Oral Surgery Front Desk position at Northeast Oral Surgery and Implant Center?
About Us
Northeast Oral Surgery & Implant Center is a trusted multi-location oral surgery practice dedicated to excellent patient care, efficiency, and professionalism. We are seeking a Patient Care Coordinator to be the welcoming face of our office and the key link between patients, providers, and the clinical team.
Position Overview
The Patient Care Coordinator manages patient flow, scheduling, and communication at the front desk. This role is vital in ensuring patients feel supported and informed, while keeping office operations running smoothly.
Key Responsibilities:
- Welcome patients, manage check-in and check-out, and assist with intake paperwork.
- Verify insurance and demographics, collect payments, and ensure accurate data entry.
- Answer and route phone calls, schedule consultations, surgeries, and post-ops according to scheduling hierarchy.
- Process and organize referrals, imaging, and documents, ensuring all records are scanned and saved properly.
- Manage appointment reminders and patient communication through Weave and MySecurePractice.
- Maintain an organized, professional, and clean front desk environment.
- Assist with treatment coordination by updating treatment statuses, supporting surgical clearance processes, and ensuring smooth communication between admin and clinical teams.
- Complete daily responsibilities such as end-of-day payment reconciliation and documentation in EMR.
Qualifications:
- Prior experience in dental, medical, or surgical office preferred.
- Strong organizational skills and attention to detail.
- Excellent communication and customer service abilities.
- Ability to multitask and remain professional in a fast-paced environment.
- Experience with Weave, MySecurePractice, or WinOMS a plus (training provided if not).
What We Offer:
- Competitive pay with opportunities to grow into advanced roles.
- Training and support in oral surgery–specific systems and workflows.
- A team culture that values professionalism, consistency, and patient-centered care.
- Opportunities for growth as the practice expands.
How to Apply: Please submit your resume and a short cover letter explaining why you would be a great fit for the Patient Care Coordinator role.
Job Types: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $21