Design & Communication Specialist

Job Title: Design & Communications Specialist

Department: Public Relations

Reports To: Director of Public Relations & Marketing

FLSA Status: Non-exempt

Safety Sensitive: No

Summary

The Design & Communications Specialist supports communications and marketing efforts for the Cooperative and its subsidiary, BOLT Fiber, by developing clear, engaging, and visually consistent materials across print and digital platforms. This position blends graphic design, content support, and digital communications to help translate complex electric and broadband information into accessible, member-focused messaging that builds understanding, trust, and connection.

Standards of Excellence

All employees are expected to contribute to a culture of excellence by:

• Professionally representing the cooperative and BOLT with accurate knowledge and a positive attitude.
• Adapting to change and actively supporting organizational initiatives.
• Communicating clearly, respectfully, and consistently with members, subscribers, and teammates.
• Managing responsibilities efficiently and maintaining attention to detail.
• Making informed decisions based on cooperative policies and subscriber service standards.
• Practicing and promoting safety in all work environments.
• Demonstrating ethical behavior and integrity at all times.
  
  

Essential Duties And Responsibilities

• Design and produce visual materials for print and digital use, including social media graphics, flyers, brochures, signage, presentations, email graphics, and basic video or motion assets.
• Maintain and apply consistent visual identity and brand standards for the Cooperative and its subsidiary.
• Develop visual content that supports member education, including topics such as electric reliability, broadband services, construction updates, outages, rates, and service information.
• Assist with development and formatting of content for newsletters, website pages, and member communications.
• Support Public Relations and Marketing initiatives by contributing to campaigns, storytelling efforts, and member outreach communications.
• Assist with website updates, including content changes, layout adjustments, and visual enhancements.
• Ensure digital content is clear, accessible, and aligned with communication and brand standards.
• Collaborate with internal departments, including Public Relations, Marketing, Broadband, Member Services, and Operations to support communication needs.
• Prepare and organize design files for print production and coordinate with vendors, printers, or external partners as needed.
• Manage multiple design and communication projects simultaneously while meeting deadlines and quality expectations.
• Stay current on design trends, communication best practices, and accessibility standards relevant to utilities and broadband services.
• Identify opportunities to improve visual communication, messaging clarity, and efficiency across member-facing materials.
• Perform additional duties and special projects as assigned by supervisor.
  
  

Competencies

Visual Communication & Design – Creates clear, effective visual materials that support member understanding and engagement.

Content Clarity – Translates complex electric and broadband information into simple, accessible messaging.

Attention to Detail – Ensures accuracy, consistency, and quality across all communications and design materials.

Organization & Time Management – Manages multiple projects and deadlines while maintaining high-quality work.

Collaboration – Works effectively with internal teams and external partners to support communication initiatives.

Technology Proficiency – Utilizes design software, content management systems, and digital tools to support communications.

Adaptability – Adjusts to changing priorities, projects, and communication needs in a fast-paced environment.

Qualifications

Education & Experience

• Bachelor’s degree in Graphic Design, Communications, Marketing, or related field, or equivalent professional experience.
• Four (4) years of experience in design, communications, or a related role preferred.
• Experience in utilities, broadband, or public service organizations preferred.
  
  

Knowledge & Skills

• Proficiency in Adobe Creative Suite (Illustrator, InDesign, Photoshop).
• Strong understanding of layout, typography, and visual storytelling.
• Ability to communicate complex information clearly to non-technical audiences.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a deadline-driven environment.