Good Neighbor Ambassador

This is a temporary, full-time position in the Good Neighbor Ambassador Job Training Program. The two-year assignment requires a 40-hour work week and is designed to prepare participants for long-term career success through hands-on experience, industry-recognized credentials and educational opportunities. It is intended as a unique career pathway to develop skills in wastewater and stormwater industry and is not intended as a permanent position.

JOB SUMMARY

The Good Neighbor Ambassador provides various community benefit services to the Sewer District’s service area while delivering exceptional service to ensure the Sewer District is represented professionally and effectively. Works on a variety of projects throughout the community to improve neighborhood vitality. Serves as liaison between the Sewer District and various community organizations, business organizations and the general public. Participates in various activities including but not limited to, training, professional development, relationship building and community outreach. Works with various departments and representatives to understand the general operations of the Sewer District and communicates relevant information to the community. Assigned to specific Sewer District department to provide assistance. Performs other duties of a similar nature as may be required.

ESSENTIAL FUNCTIONS

• Works throughout the community to provide general landscaping services including weeding, mowing grass on public property, tree trimming, leaf pick-up, litter and graffiti removal, snow removal during winter months and providing general neighborhood clean-up activity. Delivers informational fliers and performs necessary tasks that aid residents.
• Supports and assists with activities such as community fairs, school fairs, community meetings and other efforts.
• Works with community organizers to understand the role and involvement of the Good Neighbor Ambassadors (GNAs). Ensures quality service is provided.
• Provides a high level of visibility to neighborhood residents by maintaining a positive and valuable physical presence within the community. Establishes and maintains positive and proactive relationships with community members and residents.
• Performs a wide variety of tasks that improve long-term perceptions of the community under direction of leadership including but not limited to work on special community-based projects, advancing community efforts and working with local organizations to support the community.
• Organizes and maintains field equipment as
• Support and assists Sewer District departments by helping with site management activities at green infrastructure and stormwater facilities, as needed.
• Maintains Sewer District site furnishings and hardscape areas through cleaning, sweeping and leaf blowing.
• Utilizes geographic information system (GIS) and computerized maintenance management system (CMMS) applications to conduct data entry, including asset inventory, field notes and timekeeping.
• Maintains good public relations and professionalism in interactions with internal and external stakeholders and customers.
• Promotes the Sewer District through positive representation and communication of its services.

Program Responsibilities

• Participates in internal professional development events and external trainings to strengthen active listening, communication, collaboration, teamwork and time-management skills.
• Participates in job-specific training to develop specialized technical knowledge and skills.
• Participates in departmental assignments to gain practical experience, apply skills and explore wastewater and stormwater functions within the Sewer District.
• Attends all meetings or events as required by each assignment.
• Demonstrates professionalism, accountability, adaptability, continuous learning and commitment to the Sewer District’s mission and values.
• Performs other duties of a similar nature as may be required.

MINIMUM JOB REQUIREMENTS

 EDUCATION

Candidate must possess a high school diploma from an accredited institution, GED or state recognized equivalent.

EXPERIENCE

No previous experience required.

OTHER REQUIREMENTS

LICENSURE AND CERTIFICATIONS

• Possession of a valid driver’s license with a driving record in accordance with the Sewer District’s acceptable guidelines preferred.
• Candidate must obtain OSHA 10 certification within one (1) year of being hired.
• Candidate must obtain Inspection & Maintenance Certification for Stormwater Control Measures in Ohio within one (1) year of being hired.

KNOWLEDGE, SKILLS, AND ABILITIES

• Candidate must possess effective written and verbal communication, organizational skills and decision-making abilities.
• Candidate must be able to perform manual labor and use the required tools to perform various tasks.
• Candidate must possess knowledge of and have a level of comfort working throughout the Sewer District service area.
• Candidate must possess the ability to be reliable and punctual in reporting to work as scheduled.
• Candidate must have a state interest in working towards career advancement by gaining experience, training and education.

PHYSICAL AND MENTAL REQUIREMENTS

During the course of performing the essential functions of this position, the employee must be able to communicate, coordinate, organize, problem solve and perform tasks. Physical work will need to be performed, such as balancing, bending, climbing, driving, feeling, operating heavy equipment, kneeling/squatting, reaching, sitting, standing, talking and walking. Repetitive movements will need to be performed such as simple grasping and power grasping with both hands. Ability to push, pull and lift from floor to waist, waist to shoulder up to 40 lbs. on an occasional basis may be necessary. Position will require visual demands of accommodation, depth perception, far acuity and near acuity. Ability to withstand very loud noise exposure for fifteen minutes or longer on an intermittent basis is required. Exposure to environmental conditions such as outdoor work, vibrations, wet/humid conditions and work at heights is encountered in this position.

Our Equal Employment Opportunity Statement 

Our Accessibility Statement

Our Employee Benefits & Wellness Programs
We offer a comprehensive employee benefits package including Health Insurance Coverage, Various Retirement Planning Options (Ohio Public Employee Retirement System and Deferred Compensation Plans), Flexible Spending Accounts, Employee Assistance Program, Free Parking at our facilities, Corporate Discounts, and more! We also have an active Health & Wellness Program that promotes a life/work balance.

DISCLAIMER:  The information outlined in this job description indicates the general nature and type of work performed by employees within this classification.  It is not intended to provide a comprehensive inventory of all duties, responsibilities or competencies required of employees within this classification.