What are the responsibilities and job description for the Senior Outreach Coordinator position at Northeast Ohio Neighborhood?
General Duties
Under the supervisor of the Director of Social Services & Special programs, the Seniors Outreach Coordinator will develop and implement initiatives and programs geared towards the senior population. The Seniors Outreach Coordinator will work to develop strategic partnerships within the community to strengthen referral relations. The Coordinator will focus on providing seniors with advocacy, support, education, and resources within the community and NEON Health Centers. The Coordinator will identify, train, supervisor, and oversee volunteers who provide customer service support to NEON staff. The Coordinator's overall efforts will connect new users to NEON with an emphasis on residents without a medical home, the uninsured, and the underinsured.
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Education
- High School Diploma or GED is required.
- Additional specialized training in social services or related field is preferred.
Minimum Qualifications
- Must be knowledge of community health and social service resources.
- Must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse populations.
- 1-2 years of outreach, case management, or home health care experience.
- Dependable transportation is required.
- Strong verbal and written communication skills.
- The ability to supervise and empower volunteers to be effective in their roles.
- The ability to work cooperatively with different type personalities and ethnic backgrounds.
Technical Skills
1. Use and/or operate office equipment, i.e. personal computers, calculators, and computers including experience with internet, email, or database management programs.
2. Proficient in the use of Microsoft Office applications, and Outlook.
3. Ability to acquire skills for entering accurate data, messages, and updated insurance information into NextGen application.