What are the responsibilities and job description for the Surgical Scheduler (temp-to-hire) position at Northeast Ohio Eye Surgeons?
a Surgery Scheduler you will play a key role on our Surgery Counselor Team, providing education and guidance throughout the patient's experience. You will schedule patients for surgery and ensure all appropriate paperwork is completed. This is a temp to hire position.
GENERAL JOB PURPOSE:
The Surgical Counselor Support Specialist helps with administrative and clinical tasks before and after surgery. This is a temp to hire position.
WHAT YOU WILL BE WORKING ON:
- Providing instructions to patients with upcoming surgeries.
- Prepare surgical charts.
- Schedule post-op appointments.
- Confirm surgery dates with the patient.
- Check voicemail and return calls within a 24 hour timeframe.
- Assist with other administrative duties and patient communication.
- Understand and is competent at the EMR and Scheduling systems and assist in scheduling patients for surgery.
- Work with Surgical Counselors to ensure optimal patient care and satisfaction.
- Communicate fee schedule, finance options and insurance.
KNOWLEDGE, EDUCATION AND SKILLS:
- Prior practice management system experience or at least one year of previous patient registration experience or related role.
- Strong knowledge with Excel, Google, MS Office, Nextech, Allscripts.
- Ability to maintain confidentiality and discretion at all times.
- Self starter, solution focused with ability to balance multiple priorities.
- Knowledge of governmental regulations related to the Healthcare field.
- Skilled in developing and maintaining effective relationships with administration and providers.
- Highly organized, collaborative, detail oriented, and self motivated.
- A keen eye for details to examine documents for accuracy and completeness.
- Ability to appropriately convey information both orally and in writing to patients, clinicla, and non-clinical personnel.
- Courteous and willing to provide support to patients.
WHAT YOU KNOW:
To be successful in this role you will have the following experience or knowledge:
- High school diploma or equivalent.
- Previous Ophthalmology/Optometry, healthcare, administrative or customer service work experience preferred.
- Experience with Misys computer system
- Familiar with the anatomy of the eye
Work Location: In person