Installation/Service Technician

Job Overview

Installation/Service Technician (Combination Technician)

Location: Long Pine & Stuart, Nebraska

Residency Requirement: Due to on-call responsibilities, the successful candidate must reside within the general service area of Holt or Rock County, Nebraska, or be willing to relocate within an agreed-upon timeframe.

Position Overview

Northeast Nebraska Telephone Company (NNTC) is seeking a motivated and customer-focused Combination Technician to join our team. This entry-level position is ideal for someone who enjoys technology, problem-solving, and working directly with customers.

As a Combination Technician, you'll install, maintain, and troubleshoot customer equipment and services across NNTC's 100% fiber-optic network. You'll work in both residential and commercial settings, installing voice, television, and high-speed internet services while delivering outstanding customer service.

No telecommunications experience is required—we provide on-the-job training and opportunities for professional growth.

This position has no supervisory responsibilities.

Essential Duties & Responsibilities

• Install, maintain, troubleshoot, and repair customer premise equipment and telecommunications services.
• Install voice, television, and high-speed internet services in residential and commercial locations.
• Perform inside wiring, equipment preparation, and customer premise installations.
• Assist with customer drop installation and related outside plant work as needed.
• Test, configure, and verify proper operation of installed equipment and services.
• Diagnose service issues and resolve problems efficiently while providing excellent customer service.
• Communicate professionally with customers, coworkers, contractors, and other business partners.
• Read and interpret service orders, installation instructions, wiring diagrams, and technical documentation.
• Operate company vehicles, tools, testing equipment, and other job-related equipment safely and effectively.
• Maintain a clean, organized, and safe work area while securing tools and equipment at the end of each workday.
• Adapt to changing technology, equipment, procedures, and business needs.
• Work independently while contributing to a collaborative team environment.
• Participate in an on-call rotation and respond to emergency service calls as needed.
• Travel throughout NNTC's service area and occasionally outside the region, including overnight travel when required.
• Successfully complete all required training, certifications, and coursework.
• Perform other duties as assigned.

Minimum Qualifications

• Telecommunications experience is preferred but not required.
• Strong customer service and communication skills.
• Mechanical aptitude and willingness to learn new technologies.
• Ability to work independently with minimal supervision.
• Ability to read and interpret technical documents and installation instructions.
• Ability to safely use hand tools, power tools, and testing equipment.
• Valid driver's license with a safe driving record.
• Ability to successfully pass a background check and drug screening.

Preferred Qualifications

• Degree or certificate in Telecommunications, Computer Technology, Electrical Technology, Networking, or a related field.
• Three or more years of telecommunications experience.
• Experience with fiber optic splicing or fiber network maintenance.
• Experience locating underground fiber facilities.
• Experience with hosted or non-hosted PBX telephone systems.

Physical Requirements

This position requires the ability to:

• Frequently lift, carry, push, and pull up to 75 pounds, with occasional heavier lifting using team lifting techniques or mechanical assistance.
• Climb ladders and work at varying heights.
• Stand, walk, bend, kneel, crouch, crawl, twist, and work in confined spaces for extended periods.
• Work indoors and outdoors while performing physically demanding tasks.
• Safely operate hand tools, power tools, testing equipment, and company vehicles.
• Possess sufficient vision, hearing, color recognition, and manual dexterity to install and troubleshoot telecommunications equipment.

Work Environment

• Work is performed in residential homes, commercial businesses, and outdoor environments.
• Regular exposure to changing weather conditions, including heat, cold, rain, snow, wind, mud, and uneven terrain.
• Frequent travel throughout NNTC's service area.
• Participation in an on-call rotation is required, including evenings, weekends, holidays, and emergency outage restoration.
• Occasional overnight travel may be required for training or business needs.

Why Join NNTC?

At NNTC, you'll become part of a locally owned cooperative that has proudly served northeast Nebraska for generations. We invest in our employees through paid training, competitive pay, opportunities for advancement, and a culture built on teamwork, safety, and exceptional customer service. We offer outstanding benefits featuring a pension program and free health insurance for singles.

If you're looking for a rewarding career where every day brings new challenges and opportunities to help customers stay connected, we'd love to hear from you.

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. NNTC reserves the right to modify or assign additional duties as business needs require.

Pay: $22.00 - $35.00 per hour

Benefits:

• Company truck
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• On-the-job training
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $22 - $35