Patient Care Advocate

Northeast Men's Health | Massachusetts, New Hampshire & Connecticut

Northeast Men's Health is a fast-paced, high-volume concierge medical practice with locations across Massachusetts, New Hampshire, and Connecticut, and more than 26 clinics nationwide—with continued expansion underway.

We are seeking a proactive, relationship-driven Patient Care Advocate to engage with our current patient base, tailor individualized treatment plans, drive renewals and upgrades, and ensure each patient receives a seamless, personalized Five Star Experience. This role directly contributes to patient satisfaction, clinical outcomes, and overall clinic success.

What You’ll Do

Patient Relationship Management

• Maintain ongoing communication with current patients to assess progress, address concerns, and guide them through their treatment journey.
• Serve as the primary point of contact, providing a personalized concierge experience for every patient.
• Build trust and rapport with patients to support retention and long-term engagement.

Sales, Renewals & Upgrades

• Identify opportunities to enhance care plans by presenting medically recommended upgrades or additional treatment options.
• Drive renewals by proactively managing upcoming expirations and ensuring patients remain committed to their care.
• Consistently meet or exceed sales, upsell, and retention goals through relationship-based communication.

Collaboration & Documentation

• Partner closely with the clinical team to ensure treatment plans align with patient goals and expectations.
• Record all interactions, updates, and recommendations accurately in Salesforce.
• Support clinic performance targets by contributing to patient satisfaction, retention, and revenue growth.

What We’re Looking For

• 3–5 years of experience in sales, account management, or customer retention.
• Associate or bachelor’s degree preferred.
• Healthcare or customer service experience strongly preferred.
• Proficiency with Salesforce or similar CRM systems a plus.
• A relationship-focused communicator with exceptional interpersonal skills.
• Proven ability to upsell, manage renewals, and exceed performance goals.
• Highly organized, detail-oriented, and skilled at managing multiple patient interactions.
• A self-starter with strong follow-through and a commitment to personal and clinic-wide success.

Why Join Us?

• Work in a dynamic, patient-focused environment where your work directly impacts patient outcomes and clinic success.
• Be part of a growing organization with nationwide expansion and opportunities for advancement.
• Deliver life-changing experiences to patients through personalized, high-touch care.

📍 Locations: Massachusetts, New Hampshire & Connecticut

✨ Position: Full-time, in-person

Ready to lead and make a difference?

Apply to learn more about how you can contribute to transforming men’s health and wellness across the Northeast.

What We Offer:

💼 Competitive base bonus

🩺 Health, dental, and vision insurance

💰 401(k) with company match

🌴 Generous PTO

👥 Career growth in a mission-driven, patient-first environment

Ready to make a real impact? Join a team that’s transforming lives through better health every day.