Director of Workforce Services

Are you a dynamic leader with a passion for workforce development? We are seeking a strategic and results-driven Director of Workforce Services to oversee the planning, execution, and continuous improvement of WIOA-funded programs across the Carter, Elliott and Lawrence County areas. This senior-level role is responsible for leading a multidisciplinary team, ensuring program compliance, managing budgets, and fostering collaborative partnerships to drive impactful employment outcomes. The ideal candidate brings a strong background in workforce services, program management, and team leadership, with a commitment to innovation and community engagement. Join us in shaping the future of workforce development.

Northeast Kentucky Community Action Agency, Inc.

REPORTS TO
Executive Director

LOCATION
Olive Hill

EMPLOYMENT TYPE
Full-Time

POSITION LEVEL
Senior Leadership

Position Summary:

The Director of Workforce Services is a senior-level position responsible for the strategic leadership, oversight, and administration of all Workforce Innovation and Opportunity Act (WIOA) programs—including Youth, Adult, Dislocated Worker, and Trade components—within the Northeast Kentucky region. This role ensures programmatic compliance with Eastern Kentucky Concentrated Employment Program (EKCEP) policies, the Global Career Development Facilitator (GCDF) Competencies and Code of Ethics, and applicable federal and state regulations.

The ideal candidate brings strong leadership, strategic planning, organizational management, and workforce development expertise. This individual will drive operational excellence, foster innovation in service delivery, and coordinate workforce services across partner agencies, office sites, and community stakeholders.

Key ResponsibilitiesProgram Strategy and Leadership:

· Lead the design, implementation, and continuous improvement of WIOA-funded programs and initiatives to align with EKCEP policies and regional workforce needs.

· Develop, submit, and present programmatic proposals for EKCEP review and approval.

· Collaborate with EKCEP leadership and stakeholders on long-term strategic goals, policy development, and system improvements.

Program Operations and Compliance:

· Oversee day-to-day operations of WIOA Youth, Adult, Dislocated Worker, and Trade programs, ensuring alignment with applicable laws, guidelines, and performance expectations.

· Direct the development and execution of service delivery strategies, including case management, job club sessions, training, follow-up services, and supportive services.

· Ensure accurate data collection, file maintenance, and eligibility documentation to support data validation and federal and state monitoring requirements.

Performance Management and Reporting:

· Coordinate and supervise performance tracking, reporting, and compliance monitoring.

· Analyze performance data and implement strategies to improve outcomes and meet EKCEP and federal benchmarks.

· Serve as the primary liaison for KeeSuite, data validation, program audits, and other reporting platforms.

Staff Leadership and Development:

· Supervise a multidisciplinary team, including Career Advisors, Career Development Specialists, Business Solutions Consultants, and Job Employment Retention Support Specialists.

· Provide ongoing coaching, performance evaluations, professional development, and succession planning for workforce services staff.

· Foster a collaborative, accountable, and high-performance work culture across all office locations.

Community and Partner Engagement:

· Coordinate with local employers, nonprofit organizations, educational institutions, and community partners to develop meaningful work experience and employment opportunities for clients.

· Build and maintain strong community relationships to support program outreach, service integration, and participant success.

Fiscal and Administrative Oversight:

· Develop and manage program budgets, ensuring proper allocation and use of funds in accordance with EKCEP and federal guidelines.

· Oversee procurement, disbursement of funds, lease agreements, and maintenance contracts for workforce services operations.

· Ensure timely and accurate submission of required reports, records, and documentation.

Additional Duties:

· Serve as the primary point of contact for communications, public relations, media inquiries, and marketing efforts related to workforce programs.

· Ensure compliance with GCDF Competencies and uphold the highest ethical standards in service delivery.

· Assist with other duties and WIOA services as assigned by executive leadership.

Qualifications:

Required:

• Bachelor's degree in Public Administration, Business, Human Services, Workforce Development, or a related field (Master's preferred).
• Minimum of five (5) years of progressive experience in workforce development, WIOA programs, or related human services.
• Three (3) or more years of supervisory/management experience.
• Demonstrated experience in budgeting, program evaluation, and performance management.
• Knowledge of WIOA regulations, labor market trends, and career development best practices.

Preferred:

• GCDF certification or eligibility to obtain within 12 months.
• Experience working with EKCEP or similar workforce boards.
• Strong proficiency in data systems (e.g., KeeSuite) and Microsoft Office Suite.

Skills and Competencies:

· Strategic planning and decision-making

· Program development and management

· Budget administration and fiscal accountability

· Staff development and leadership

· Public speaking and professional communication

· Analytical thinking and problem-solving

· Interagency collaboration and stakeholder engagement

Work Environment

This position may require travel between WIOA office sites and community partner locations. A valid driver’s license and reliable transportation are required. Occasional evening or weekend work may be necessary to support events or meet deadlines.

Equal Employment Opportunity

Northeast Kentucky Community Action Agency, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Work Location: In person