What are the responsibilities and job description for the DS Licensed Home Department Manager position at NORTHEAST KINGDOM HUMAN SERVICES INC?
Licensed Group Home Department Manager
Developmental Services Residential Division
St. Johnsbury & Derby, Vermont
Full-Time
Annual Salary: $62,100 - $84,018
About Northeast Kingdom Human Services (NKHS)
Northeast Kingdom Human Services (NKHS) is a 501(c)(3) private, nonprofit Designated Agency serving Caledonia, Essex, and Orleans counties. Our mission is to empower individuals, families, and communities by promoting hope, healing, and support.
NKHS provides a wide range of community-based mental health, substance use, and developmental services to nearly 4,000 individuals annually. With more than 450 employees, we are committed to delivering high-quality, person-centered care across the Northeast Kingdom of Vermont.
About Developmental Services Residential Programs
The Developmental Services Residential Division provides individualized residential supports for adults with intellectual and developmental disabilities throughout the Northeast Kingdom. Our Licensed Group Homes are designed to promote independence, dignity, community inclusion, and quality of life while providing the supports individuals need to live meaningful and fulfilling lives.
Our residential teams work collaboratively with individuals, families, guardians, healthcare providers, and community partners to create safe, supportive environments that foster growth, choice, and personal success.
Looking for a leadership opportunity where you can make a meaningful difference?
At NKHS, you'll have the opportunity to lead residential programs that directly impact the lives of individuals with developmental disabilities. As the Licensed Group Home Department Manager, you'll support Residential Managers, oversee multiple residential programs, and help ensure individuals receive high-quality, person-centered services that promote independence, safety, and community integration.
If you're a collaborative leader who is passionate about supporting people, developing teams, and creating positive outcomes, we encourage you to apply.
Position Overview
The Licensed Group Home Department Manager provides leadership, operational oversight, and administrative management for Licensed Group Homes within the Developmental Services Residential Division. Reporting to the DS Residential Division Director, this position works closely with Residential Managers, nursing staff, agency leadership, and community partners to ensure quality services, regulatory compliance, staff development, and positive outcomes for individuals served.
The Licensed Group Home Department Manager plays a key role in maintaining high standards of care while supporting program growth, quality improvement efforts, and ongoing operational excellence across multiple residential sites.
Key Responsibilities
• Provide direct supervision, coaching, and support to Residential Managers and assigned staff.
• Collaborate with Residential Managers, nursing staff, and agency leadership to ensure compliance with state regulations, licensing requirements, and agency policies.
• Support ongoing operation and maintenance of Licensed Group Homes to ensure safe, healthy, and supportive living environments.
• Assist with program planning, policy implementation, quality assurance, and continuous improvement initiatives.
• Participate in recruitment, hiring, onboarding, staff development, and performance management activities.
• Support management of program budgets, residential resources, and individual funding allocations.
• Promote a positive workplace culture focused on teamwork, accountability, employee engagement, and quality care.
• Provide leadership and support during crisis situations and assist managers with prevention and response strategies.
• Ensure timely and accurate completion of required documentation, reports, and clinical records.
• Support ongoing training and professional development for Residential Managers, Team Leaders, and direct support staff.
• Monitor program performance, regulatory compliance, utilization management, and consumer satisfaction outcomes.
• Develop collaborative relationships with families, guardians, service providers, state agencies, and community partners.
• Utilize program data to identify opportunities for service improvement, operational effectiveness, compliance, and fiscal responsibility.
• Advocate for resources and supports needed to enhance services and improve outcomes for individuals served.
• Serve as a leader and role model within Developmental Services and the broader NKHS community.
Required Qualifications
• High school diploma or equivalent required.
• Minimum of five (5) years of experience working with individuals with intellectual and developmental disabilities and/or long-term residential care.
• Qualified Developmental Disabilities Professional (QDDP) designation required or ability to obtain designation within three (3) months of hire.
• Prior leadership and/or supervisory experience required.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to effectively oversee multiple residential locations and diverse teams.
• Valid driver's license, reliable transportation, and ability to travel between program locations as needed.
• Ability to successfully complete all required agency background checks.
Preferred Qualifications
• Experience managing residential programs serving individuals with intellectual and developmental disabilities.
• Experience with state licensing, regulatory compliance, and quality assurance processes.
• Knowledge of Medicaid-funded developmental services and residential supports.
• Experience with staff development, coaching, and performance management.
• Familiarity with person-centered planning and positive behavior support approaches.
Salary & Benefits
• Annual Salary: $62,100 - $84,018, based on experience and qualifications.
• 403(b) retirement plan with agency contribution and match.
• Outstanding employee wellness program.
• Employee Assistance Program (EAP).
• Comprehensive health, dental, and vision benefits.
• Generous paid time off and holidays.
• Professional development and leadership training opportunities.
• Meaningful work that positively impacts individuals, families, and communities throughout the Northeast Kingdom.
Equal Opportunity Employer
NKHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We do not discriminate on the basis of age, race, religion, color, disability, sex, sexual orientation, gender identity, or national origin.
Salary : $62,000 - $84,018