Full Time - Information and Referral Specialist

Northeast Kingdom Council on Aging
Location: St. Johnsbury, Vermont
Position Type: Full-Time (40 hours per week)
Pay Range: $19.09-20.04 per hour
Benefits Eligible: Yes

Position Summary

The Northeast Kingdom Council on Aging is seeking a compassionate and motivated Information & Referral Specialist to join our team in St. Johnsbury. This rewarding role supports older adults and individuals seeking services by providing information, conducting screenings and assessments, and connecting clients with resources both within our agency and throughout the community.

If you enjoy helping people navigate available services and empowering them to remain independent and achieve their goals, we encourage you to apply.

Key Responsibilities

• Provide information, referrals, and resource navigation to clients and caregivers.
• Conduct screenings and assessments to identify client needs.
• Connect individuals with appropriate services and support programs.
• Answer calls through the agency helpline.
• Serve as the primary reception desk contact, greeting visitors, directing inquiries, and assisting clients and community members.
• Meet with clients in the office and assist with service planning.
• Participate in community outreach events and educational activities.
• Maintain accurate records and ensure client confidentiality.
• Perform general administrative and office support duties as needed.
• Carry out other duties as assigned.

Position Summary (optional addition)

This position serves as a key point of contact for clients, caregivers, and community members, providing both information and referral services and reception desk coverage to support the daily operations of the agency.

Qualifications

• Associate degree in Human Services or a related field preferred.
• Equivalent relevant work experience may be considered.
• Experience working with older adults and/or adults with disabilities is highly desirable.
• Ability to meet AIRS certification requirements.
• Strong communication and interpersonal skills.
• Excellent attention to detail, organization, and confidentiality practices.
• Commitment to providing high-quality customer service and support.

Benefits

• 401(k)
• Health Insurance
• Dental Insurance
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Professional Development Assistance

Work Location

This position is based in person at our St. Johnsbury office.

Successful candidates will have strong communication skills and the ability to learn and provide information to those seeking assistance. Accuracy, attention to detail with the ability to maintain confidentiality will be essential. We are looking for someone who has a passion for helping seniors realize their goals. This position works as part of a team to answer calls for the helpline, meet with clients in office, and conduct outreach events in the community. An Associates Degree in Human Services experience with equivalent work experience to meet AIRS certification, preferably working with seniors and/or adults with disabilities.

Pay: $19.09 - $20.04 per hour

Expected hours: 40.0 per week

Work Location: In person

Salary : $19 - $20