Thrive Navigator - Guttenberg

POSITION SUMMARY

The navigator is responsible for providing support and guidance to participants, assessing their needs, and developing a plan of care that meets those needs. The navigator will work with participants and their families to coordinate services and resources and ensure that participants are receiving APPROPRIATE care.

Essential Duties and Responsibilities, other duties may be assigned:

Agency Specific:

·         Must always maintain confidentiality

·         Must always represent NEICAC in a positive and professional manner

·         Must attend training as requested to demonstrate a continued effort to grow professionally

·         Adhere to all policies as an employee of Northeast Iowa Community Action Corporation

·         Attend all agency wide training courses

·         Must travel extensively within and occasionally out of service area

·         Establish a collaborative and communicative relationship with co-workers

·         Must be punctual and dependable in completing assignments, meeting report deadlines; daily attendance is essential

Program Specific:

·         Conduct assessments with individuals to assist in determining relevant resources and guide individuals through the resource connection process.

·         Develop strong, trusting relationships with families served, and act as an advocate for vulnerable individuals.

·         Serve as a bridge between individuals and providers to increase family involvement in their care plans.

·         Coordinate measures to ensure individuals have proper access to resources and treatment options.

·         Maintain detailed documentation of work with each participant, utilizing designated case management system as trained to comply with federal grant regulations.

·         Update case management system on a regular basis to reflect progress, in compliance with monthly reporting requirements based on performance indicators.

·         Refer individuals to appropriate outside organizations: provide follow-up to ensure the individual’s needs are met and outcomes of these services provide support for the individual to achieve their goals.

·         Empower families to lead themselves and hold participants accountable to follow-through on the plans they have developed.

·         Advocate for families in all areas of their life.  Provide support to participants at court sessions, DCFS hearings, and the like.

·         Report back regularly to designated individuals regarding participants’ progression and participation.

·         You must be comfortable working with families in any of the following environments: jails, ACC offices, DCFS offices, courts, Family Shelters.

·         Develop and maintain trust and positive relationships with Thrive partners and stake holders.

·         Develop working relationships with other Navigators and community service providers.

·         Participate in Thrive and Restore Hope meetings and trainings.

·         Promote organization and community collaboration.

·         Conduct oneself in a manner consistent with the professional standards of Restore Hope.

·         Other job duties as assigned.

Supervisory Responsibilities

NA