Volunteer Coordinator (Hospice)

Job Responsibilities:

• Responsible for all aspects of the Volunteer Department
• Participates in the development and implementation of policies and procedures that govern the department
• Screens, selects, evaluates, counsels or disciplines volunteers to ensure these individuals meet the organization’s standards
• Conducts ongoing efforts to recruit, prepare, and retain volunteers of all ages and ethnic backgrounds
• Participates in planning, decision making and policy formulation at management meetings
• Participates in planning, development, implementation and control of the annual budget for the department
• Tracks the use of volunteers and cost savings achieved
• Presents to the Administrator, periodic reports reflecting the services and financial activities of the Volunteer Department and such special reports as may be required
• Treats patients and their families with respect and dignity
• Develops, implements, and evaluates volunteer services regularly and at least annually
• Arranges for volunteers to provide support to the patient, family, or caregiver according to the interdisciplinary plan of care. Assign volunteers to office support as indicated
• Supervises volunteers in their daily work
• Assesses and identifies volunteer’s education needs and implements appropriate programs. Coordinate and participate in volunteer training and orientation
• Conducts staff meetings on a regular basis
• Exhibits genuine interest in and compassion for patients and families dealing with end-of-life issues
• Is a motivated, independent individual who can organize workload so that all functions are completed appropriately
• Effectively and consistently communicates administrative directives to personnel and encourages interactive meetings and discussions

Professional Requirements:

• Meets dress code standards; appearance is neat and clean
• Completes annual educational requirements
• Wears identification while on duty
• Ensures confidentiality of patient’s records
• Complies with all organizational policies regarding ethical business practices
• Attends committee, PI and management meetings, as appropriate
• Ensures compliance with policies and procedures regarding operations, fire, safety and infection control
• Actively participates in performance improvement activities of the organization
• Communicates the mission, ethics and goals of the organization
• Lives the Mission, strives to achieve the Vision, and exemplifies the Core Values of the organization.
• Works toward exceeding chosen Pillar goals in the areas of Employee Satisfaction, Customer Satisfaction, Quality Service, Compliance, Growth, and Financial Performance.
• Knowledge of and adherence to the employee Code of Conduct and Code of Ethics.

Education and Experience:

• High school graduate required, college graduate preferred
• A minimum of 2 years experience in volunteer activities (Hospice preferred)
• Experience in community volunteer service
• Computer experience including knowledge of Microsoft Suite and/or Google Suite.

Other Qualifications

• Has not been excluded from participating in Medicare and Medicaid programs.
• Maintains eligibility to participate in Medicare and Medicaid programs throughout employment
• Capable of providing emergency care as needed for any patient
• Maintains a neat, well-groomed appearance at all times. Keeps personal appearance appropriate for patient care.
• Ability and willingness to participate appropriately in a disaster or evacuation situation.
• Participate in pre-employment and annual Tuberculosis screening.

Other Physical Requirements:

• Sense of Smell
• Sense of Taste
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) (Medical Mask)

Work Environment:

• Primary office work with occasional fieldwork visiting patients in their homes, physician offices, hospitals, hospices, nursing homes, etc.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.