Shelter Hotline Advocate (Part-time Flex) (4:00 p.m.-12:00 a.m.)

Position Title: Shelter Hotline Advocate-Flex (Monday-Wednesday, however additional support may be required on other days and times)

Organization Overview:

Northeast Georgia Council on Domestic Violence (NEGACDV) is a non-profit 501 (c) (3) organization and our mission is to support victims of domestic violence and their families through intervention, prevention & education. NEGACDV provides emergency shelter, crisis counseling, case management, support/educational groups, advocacy, therapy, Nurturing Parenting classes, life skills, criminal justice support, emergency legal advocacy, assistance completing safety plans and compensation claims, and information/referral. In addition, the agency operates a non-profit thrift store with proceeds supporting client services.

Role Summary: As a member of the Shelter team, the Shelter Hotline Advocate provides support to guests in the emergency shelter as well as hotline coverage. Reporting Structure: This position is supervised by the Shelter Manager. The Shelter Hotline Advocate does not supervise any staff. Classification: FLSA Nonexempt, 24 hours/week. This position is based at the agency’s shelter and is an on-site (non-remote) position.

Responsibilities:

 Provide individual case management services to clients including establishing case files, conducting intake and assessment, providing crisis intervention and information/referral advocacy.

 Answer the 24/7 hotline and teen text line.

 Plan and implement programs for clients.

 Advocate for client services with other service providers.

 Assist with daily operations at the shelter.

 Maintain program statistics and other information required by funders.

 Participate in required meetings and trainings.

Qualifications:

● Minimum of an Associate’s degree in the field of social work, counseling, and/or related field or equivalent work experience.

● Flexibility to work evenings, weekends, and be on call

. ● Experience in human services, with demonstrated initiative, compassion, and awareness of self.

● Knowledge and skills indirect (individual and group) services, including effective communication; crisis intervention; knowledge of homelessness, domestic violence, substance abuse, and mental health issues; and community resources

. ● Strong organizational and verbal/written communication skills.

● Ability to work with people from diverse backgrounds including client interactions.

● Ability to work in Microsoft Office as well as client services databases.

● Applicants must currently have a valid GA or SC driver’s license and proof of automobile insurance.

● Applicants must pass a background and fingerprint check as required by funders and possess or be willing to acquire CPR/First Aid Certification and a Food Handler’s certificate. ● Applicants must have the physical ability to climb stairs, and carry up to 30 lbs. Pay and

NEGACDV is an equal opportunity employer.

Job Type: Part-time

Pay: From $15.60 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $16