What are the responsibilities and job description for the Family Support Specialist position at NORTHEAST FLORIDA COMMUNITY ACTION AGENCY, INC?
¨ Conducts outreach activities to ensure a wide range of participation for potential applicants.
¨ Uses safe and minimal face-to-face contact with clients and community partners to implement effective outcomes.
¨ Schedules orientation and appointments; interviews customers, determining eligibility based on program guidelines and completes intake applications for customers requesting services.
¨ Determines customer eligibility for the Family Self-Sufficiency Program.
¨ Processes customer information timely and accurately in the Agency’s client database for the supervisor’s review, in compliance with Agency and funding source policies and procedures.
¨ Properly prepares and manages customers and participant’s case files, to include case notes and pertinent documentation to support decisions and results achieved.
¨ Develops and implements program strategies based on work plan procedures to assist participants in achieving identified outcomes. Strategies include, but are not limited to: coordination with other service providers for applicant assessment and conducting or arranging workshops to enhance placement opportunities and job retention.
¨ Facilitates curriculum to increase family’s ability to manage income and use assets to achieve self-sufficiency.
¨ Collaborates with other case managers in the community to enhance the family’s ability to achieve self-sufficiency.
¨ Conducts intensive case management of customers enrolled in the Family Self-Sufficiency Program to include monthly contact and case notes.
¨ Conducts soft skills training for Family Self-Sufficiency Program participants.
¨ Connects Family Self-Sufficiency Program participants to local employers.
¨ Provides job placement assistance, as needed.
Other Functions:
¨ Provides applicants with information for other social service agencies and prepares referrals, as needed, in order to connect applicants to requested services.
¨ Coordinates with other agencies and partners to maximize resources and provide services to applicants, participants and customers, collecting feedback for program improvement purposes.
¨ Distributes customer satisfaction surveys to customers at the end of the assistance appointment.
¨ Performs various general duties, which may include making customer appointments or other program tasks.
¨ Submits requisitions and other supporting documents to execute program services and results.
¨ Performs other job-related duties as may be assigned.
Required Education and Experience: Applicant must possess a high school diploma or equivalent, plus a minimum of two years’ experience in case management or an acceptable combination of education and experience. Must be proficient with data entry and various computer software applications.
Strong emphasis on Case Management
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15