What are the responsibilities and job description for the Service Center Specialist - SSC position at Northeast Community College?
Posting Details
Classification Title
Full Time Hourly Staff
Posting Number
FY17/18514SF
Position Status
Full-time
FLSA
Non-Exempt
Salary and Benefits
This position is in Salary Grade CS2, with a minimum salary of $19.03 per hour. The successful candidate’s salary will be calculated based on education and experience within the salary grade range.
This position is eligible for full-time fringe benefits package including:
This position is eligible for full-time fringe benefits package including:
- College-paid health insurance premiums for single, employee/spouse, employee/children or family plans
- College-paid employee dental premiums
- College paid life insurance and long-term disability insurance
- Competitive rates for vision plans and dependent dental
- Up to 9.5% matching on 403(b) retirement plan
- BestCare EAP
- Flex spending plans
- Generous leave package
Campus
Norfolk, NE
General Description
The Service Center Specialist is responsible for providing assistance and support related to basic inquiries from faculty, staff, the general public and students via email, chat, phone calls and walk-in traffic for technical assistance and general information.
This position is the first-level contact and provides issue resolution for all users with technology questions and problems. Service Center Specialists provide accurate and timely logging of problems and resolutions and act as a liaison between the customer and internal support staff throughout the lifecycle of the support ticket.
This position is also responsible for assisting with room rental, textbook orders, and other customer service as needed.
The hours for this position are 11:30-8 Mon-Thur: 12-5 Friday, with periodic Saturday mornings. Hours may change during student breaks.
This position is the first-level contact and provides issue resolution for all users with technology questions and problems. Service Center Specialists provide accurate and timely logging of problems and resolutions and act as a liaison between the customer and internal support staff throughout the lifecycle of the support ticket.
This position is also responsible for assisting with room rental, textbook orders, and other customer service as needed.
The hours for this position are 11:30-8 Mon-Thur: 12-5 Friday, with periodic Saturday mornings. Hours may change during student breaks.
Qualifications: Education
Associate degree in administrative or technology related field required. Applicants who do not meet the degree requirement will only be hired conditioned on obtainment of an associate degree.
Qualification:Experience
A minimum of one year customer service experience and/or technology support required.
Qualification:Skills
Requires strong interpersonal skills, as well as written and oral communications skills; ability to research and resolve problems for customers; and ability to work in a team environment and pay close attention to detail.
Special Instructions to Applicants
Open Date
04/16/2026
Close Date
Open Until Filled
Yes
Salary : $19