What are the responsibilities and job description for the IT Application Support Specialist position at NORTHEAST COMMUNITY CLINIC?
Position Summary
The Application Support Specialist provides technical support for software applications, ensuring they work properly. Responsibilities include troubleshooting issues and helping users with technical questions. The role involves working with third-party application support, IT staff, and users to improve application performance and assist with updates. Strong IT skills, problem-solving abilities, and clear communication are key to success in this role.
Schedule:
- Flexible, may require some evening and weekends
Primary Duties and Responsibilities
- Diagnose and resolve application-related issues quickly and effectively.
- Provide technical support to end-users via phone, email, and chat.
- Collaborate with IT to identify and resolve software bugs.
- Monitor application performance and troubleshoot emerging issues.
- Document support activities and maintain detailed, accurate records.
- Create and deliver user training sessions, and develop support documentation.
- Assist in the deployment of new applications and system updates.
- Ensure system security and data integrity by working closely with IT staff.
- Participate in an on-call support rotation as required.
- Analyze and report on application performance metrics to improve functionality.
- Develop and implement best practices for efficient application support.
- Stay current with industry trends and emerging technologies.
- Support the development and testing of new software features.
- Manage user accounts, permissions, and access controls.
- Coordinate with third-party vendors for specialized application support.
- Contribute to initiatives focused on continuous improvement and innovation.
- All other duties as designated by System Administrator, IT Director, or Executive Director
Minimum Requirements
- Microsoft Office/Word/Excel/Outlook
- Excellent Communication Skills
- Excellent Customer Service Skills
- Bi-lingual Spanish/English (preferred)
- Ability to work as a team player and work independently
- Reliable transportation
- Must be able to travel from facility to facility
- This position requires 10% travel outside the local area.
Required Education/Experience and/or Licensure/Certification
- Bachelor Degree
- Two-year technical degree or equivalent certification/education from vocational school
- 1-2 years minimum experience in computer technical support
- Knowledgeable of computer operating systems and hardware
- Network experience preferred
- Ability to lift minimum 35 lbs.
- Commitment to goals and philosophy of Northeast Community Clinic
- Valid State Identification
Physical Requirements and Working Conditions
- OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment
- The work is majority of the time sedentary in nature.
- The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds.
- Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.
Salary : $26 - $31