What are the responsibilities and job description for the Patient Services Clerk position at Northeast College of Health Sciences?
POSITION: Patient Services Clerk
DEPARTMENT: Health Centers
LOCATION: Depew Health Center
STATUS: Full-Time (35 hours a week), Non- Exempt, Monday through Friday hours based on health center hours or operations, some evenings, occasional weekends.
Hourly Pay: $17.50 to $18.50 per hour
General Description
The position of Patient Services Clerk is a full-time appointment requiring a minimum of 35 hours of service per week to the College.
Function
If you are interested in applying for this position; please submit a cover letter of interest, resume and contact information for three professional references to: the Office of Human Resources, 2360 State Route 89, Seneca Falls, NY 13148, or e-mail your response to: humanresources@northeastcollege.edu
DEPARTMENT: Health Centers
LOCATION: Depew Health Center
STATUS: Full-Time (35 hours a week), Non- Exempt, Monday through Friday hours based on health center hours or operations, some evenings, occasional weekends.
Hourly Pay: $17.50 to $18.50 per hour
General Description
The position of Patient Services Clerk is a full-time appointment requiring a minimum of 35 hours of service per week to the College.
Function
- Reports to the Director of Clinical Operations.
- Support the Mission of the College.
- Collaborate with the Dean of Clinical Education, Assistant Dean of Clinical Education, Billing Manager, Assistant Billing Manager, health center staff, and other members of the College faculty, staff, and administration.
- Greet and sign-in patients when they arrive for their appointment. Ensure patients complete the necessary paperwork upon arrival.
- Record and track referrals as necessary. Ensure appropriate insurance paperwork is filled out and submitted as required.
- Verify patient coverage and co-payments via telephone or carrier website.
- Have an understanding of medical insurance, CPT, and ICD-10 coding, verifying insurance benefits.
- Actively supports clinicians and students as an enthusiastic participant in departmental meetings and actively identify ways to improve processes and service to patients.
- Perform all duties within HIPAA regulations.
- Assist with the hardship Account program for patients – execute proper paperwork and maintain timely documentation per episode of care. Communicate with clinicians and patients regarding status.
- Assist with annual execution of the Patient Financial Policy with patients.
- Identify any issues related to OIG requirements and follow reporting as required.
- Optimize provider schedules and patient satisfaction with efficient scheduling.
- Answer telephones, schedule patient appointments, take and relay messages as needed.
- Collect payment from patients for services provided or any supplies that are purchased.
- Enter information from the Patient Encounter Sheets into Electronic Health Records system (EHR).
- Assist with inventory management of nutritional supplements and other retail items.
- Assist with the washing and drying of health center laundry.
- Make copies and duplicate files for clerks and clinicians. Maintain an adequate supply of clinic forms.
- Promote and enforce the policies and procedures of the health center.
- When opening the health center, retrieve messages, and ensure the desk is ready to open.
- Secure all rooms in the health center at the end of the day.
- May be responsible for closing out the cash drawer at the end of the day if working nights or weekends.
- Assist in distribution of materials during orientation.
- Any other duties as assigned.
- Participate in College committees as requested.
- Verbal and written communications with the Dean of Clinical Education, Assistant Dean of Clinical Education, and Billing Manager.
- Compliance with OIG and HIPAA protocols.
- Written feedback from student clerks and other College consumers.
- Annual performance evaluation from the Director of Clinical Operations.
- Effective and professional verbal and written communication skills.
- Responsible judgment.
- Professional and pleasant demeanor.
- Basic proficiency in EHR.
- Ability to manage stressful situations in a fast-paced, multi-task work environment.
- Ability to maintain high degree of confidentiality.
- Maintain a professional relationship with faculty, staff, and students.
- High school diploma or equivalent required, and previous experience working in a medical office recommended.
- Customer Service skills and experience preferred.
If you are interested in applying for this position; please submit a cover letter of interest, resume and contact information for three professional references to: the Office of Human Resources, 2360 State Route 89, Seneca Falls, NY 13148, or e-mail your response to: humanresources@northeastcollege.edu
- Employment is subject to the favorable result of a background investigation and where applicable, confirmation of appropriate degrees and credentialing.
Salary : $18 - $19