What are the responsibilities and job description for the Senior Cash Management Operations Specialist position at Northeast Bank?
Northeast Bank is a full-service community bank and a national commercial real estate lender with offices in Maine, Massachusetts, New York, and California. We are looking for motivated and talented individuals who want to make an impact in a growing company that cares about its employees, customers, and the communities it serves. Northeast Bank provides competitive compensation and benefits, generous PTO, and a hybrid work environment dependent on the role. If you are looking for a growing organization that prioritizes its employees, we encourage you to apply.
POSITION SUMMARY: The Senior Cash Management Operations Specialist is a member of the Deposit Services team supporting the banks efforts and providing quality control. Ownership in areas of operational expertise including but not limited to: Cash Management Services, Wires, Digital Banking for both consumer and business, ACH and other electronic banking tasks. This position will be required to contribute and advocate for efficiency within the department as well as the banking centers and business banking teams. Responsible for the validity of the bank’s customer data on the bank systems and ensuring all deposit account documentation follows Federal and State regulations and bank policy.
RESPONSIBILITIES:
- Maintain awareness of and adherence to bank’s compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks
- Individually participates in identifying, measuring, monitoring, controlling, and mitigating departmental and enterprise-wide risks
- Deliver high level, consistent service within the company’s standards of expectations
- Ensure all work is completed in a timely manner and communicate issues which puts work outside of the normal expectations
- Participates, encourages, and promotes process improvements and efficiency changes on behalf of the department
- Self-motivated and strong organization/time management skills
- Ability to work independently
- Actively support on bank projects, actively participating as a matter expert in their respective area of knowledge
- Ensures that electronic banking/cash management requests are processed and completed according to established policies and procedures, such as but not limited to, ARP, Wires, ACH, RDA, Account Analysis, Sweeps,
- Reviews and maintains Business Internet Banking documentation both internal procedural documents and external customer facing documents which can be procedural, or compliance related
- Oversight and control of the administration of Banno, RDC, ACH, Wire, Bill Pay, and other business/consumer online banking tools
- Maintains a current knowledge and understanding of ACH/NACHA rules
- Prepares for and supports various internal and external audits and risk assessments
- Maintains confidential customer information
- Successfully pass technical and regulatory examinations by the company
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong organizational and time management skills
- Effective oral and written communication skills
- Attention to detail
- Strong analytical and problem resolution skills
- Ability to multi-task and manage expectations
- Ability to work independently as well as in a team environment
- Proficiency on Microsoft Word and Excel
- High degree of confidentiality required
- Ability to follow directions and meet deadlines
- Associate degree or 3-5 years ‘in relevant experience
- Working knowledge of the Bank’s applications supporting customer information preferred
- AAP, APRP, NCP certification preferred
PHYSICAL DEMANDS AND CONDITIONS:
- Ability to work flexible hours.
- Must be able to occasionally lift-up to 25lbs.
- Consistently operates a computer and other office machinery such as calculators, copy machine and printers.
Northeast Bank is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national original, veteran status and any other classification protected by Law. We celebrate diversity and are committed to creating an inclusive environment for all employees.