Retail- Regional Manager

Retail Regional Manager

Reports To

The Retail Regional Manager will report to the Director of Retail Operations.

About Northdale

Northdale Oil Inc. is a family-owned company with a passion for serving our customers and the communities in which we operate. Our business is based on the deep-rooted relations we have with our customers, partners, and team members since 1967. As a wholesaler and retailer of petroleum and propane products, we specialize in delivering quality product, competitive value, and exceptional customer service. We own and operate several convenience stores where we guarantee unparalleled customer service. We strive for excellence by:

• Offering a wide selection of quality products at a competitive value.
• Fostering service-orientated and boldly optimist team members.
• Meeting the volatile demands and challenge of the industry.
• Moving forward into the future while remembering our roots.
• Valuing people.
• Creating an environment that has a passion for winning.

Job Overview

The Retail Regional Manager is responsible for all convenience store operations and the success of the convenience retail division. The Retail General Manager is a vital member of our organization playing an essential role in the growth, success, and efficiencies. The self-motivated, service-orientated individual will be accountable for demonstrating Northdale’s culture of a passion for winning, forward-thinking, and a boldly optimistic attitude.

Responsibilities and Duties

• Collaborate with Retail Operations Manager and leadership team to analyze, develop, and implement strategic plans to meet financial targets.

• Hire, develop, mentor, and evaluate management talent while communicating business goals.

• Provides leadership to specified region, overseeing day-to-day retail activities and store operations.

• Serves as initial point of contact to store manager, including issues arising in Human Resources, store operations, recruiting, etc. in specified region.

• Assist in recruiting, training, and developing the best store team to drive performance and customer and employee experience.

• Reviews and analyzes regional sales and operations.

• Ensure and guide manager’s operations by managing inventory counts, food concept program guidelines, labor controls, cash controls, drive off control, etc.

• Utilize various methods and reporting tools to achieve financial goals (profit margin, daily sale reports, food costing, waste management, labor percentages, conversion factors, cost tools, over/short reports, drive off reports, customer feedback, employee feedback, etc.)

• Monitor and manage labor costs, including overseeing schedules, overtime, and total labor hours.

• Support managers, team, and store operations by leading associate training and onboarding, customer service and food presentation, running cash register or deli operations, when needed.

• Handles discipline and termination of employees in accordance with company policy.

• Implement and ensure compliance with company programs, policies, and procedures.

• Ensure compliance with state and local compliance in all aspects of the retail division including Weights & Measures, Food Inspector, Tobacco License, and several others.

• Communicate with vendors.

• Maintain and ensure company brand image and standards are being met, including consistency of customer experience and store cleanliness.

• Implements marketing programs and promotions to increase sales and/or introduce new products.

• Identify and seek opportunities for improvements in the specified region; designs and implements training, strategies, goals, and other resources to maximize productivity and morale.

• Maintains knowledge of market, competition, and best practices and trends in sales techniques and strategies.

• Exhibit professionalism in appearance, conduct, judgment, and customer service.

• Play an active role during the pre- and post- opening of new stores in specified regions.

• Manage controllable costs and expenses.

• Service and maintain equipment and coordinate with service companies, if necessary.

• Special projects, as needed.

Qualifications

• Bachelor’s degree preferred.

• 4 years of retail management preferred.

• Specific skills:

  • Communication skills both orally and written.

  • Advanced understanding of convenience store operations.

  • Ability to coach, train and motivate employees.

  • Comfortable working in a fast-paced environment.

  • Ability to problem solve and multi-task with a proactive nature.

  • Strong work ethic and desire to grow and develop.