What are the responsibilities and job description for the Store Manager position at Northdale Oil Inc?
The Store Manager is responsible for the day-to-day convenience store operations. The Store Manager is a vital member of our organization playing an essential role in the retention and growth of the convenience store developing strategies to improve customer service, drive sales, and increase profitability. The self-motivated, service-orientated individual will be accountable for demonstrating Northdale’s culture of exceptional customer service and forward-thinking mindset.
Responsibilities and Duties
- Maintain high level of customer service.
- Hire, train, schedule, and motivate individuals.
- Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.
- Supervise and discipline all store employees in accordance with company policy.
- Perform, implement, and enforce established daily operating procedures to ensure store is clean, stocked, organized, and well kept.
- Maintain quality brand image standards.
- Monitor daily retail gasoline competitors and communicate the prices with the corporate office.
- Complete daily paperwork in a timely manner.
- Monitoring, manage, and be accountable for overall site cash management including cash over/short, safe balancing, inventory control, waste, & drive-offs.
- Maintain and adjust operations to stay within corporate budget and make changes necessary to sustain the projected profit margin, control expenses, and keep payroll percentage under control.
- Implement monthly promotions ensuring all POS is properly posted.
- Communicate any merchandising problems, price change requests, and equipment problems.
- Enforce all safety policies and procedures and report all employee and/or customer incidents.
Qualifications
- High School Diploma required.
- 4 years of retail management or leadership preferred.
- Specific skills:
- Effective communication skills including patience and listening skills.
- Ability to coach, train and motivate employees.
- Comfortable working in a fast-paced environment.
- Ability to problem solve, manage conflict, and multi-task.
- Strong work ethic.