Vice President, Ambulatory Operations

At NorthBay Health, the Vice President of Ambulatory Operations, (VPAO) is responsible for overseeing the strategy, operations and financial performance of ambulatory services across NorthBay Health. This role ensures the effective delivery of high- quality, accessible care across multiple ambulatory sites including, primary care, specialty care, urgent care clinics and ambulatory service lines. This position will focus on operational efficiency, expanding access, and optimizing the patient experience while fostering collaboration with physicians, staff, operational leaders and system executives. 

Reporting to the Executive Vice President, President Medical Networks, the VP plays a pivotal role in executing the ambulatory care strategy. The VP will work closely with the EVP, ambulatory physician leaders, other operational leaders and system executives to assess and identify growth opportunities, and execute initiatives that drive operational excellence. Additionally, the VP will provide data – drive insights and recommendations to support executive decision- making, helping to support long -term planning and resource allocation. 

As a key member of the ambulatory leadership team, the VP will serve as a bridge between frontline operations and executive leadership, ensuring that strategies enhance quality, access, patient experience, provider and staff engagement and financial stability.  

Qualifications:

Education: Master’s degree in Healthcare Administration, Business Administration or a related field required.

Experience:  Minimum of ten years of progressive leadership experience in ambulatory operations, experience in physician practice management as an executive or in a senior level position.

Leadership Skills and Competencies:

1. A highly personable, approachable and collaborative individual, who is able to promote and maintain momentum and enthusiasm to drive quality, performance improvement, patient safety and service excellence.
2. An inclusive leader with outstanding interpersonal skills, who empowers, motivates and challenges staff, while also holding them accountable; a team player who has an open and non-competitive leadership style that promotes partnerships and builds trust and strong relationships.
3. Excellent written and verbal communication skills, including the ability to listen effectively and be open to the ideas of others; can present data and translate complex issues into comprehensible ideas in a concise and easily understood manner.
4. An individual with unquestioned integrity, who can build trusting relationships across the organization.
5. An inspiring leader who can mentor and help grow aspiring leaders and provide appropriate actionable feedback, when necessary.
6. Open and accessible personal style; calm and thoughtful demeanor that encourages input and ideas from others. A consensus builder with superb facilitation skills, a team player who is collaborative and collegial, and a person of the highest level of integrity.
7. Passion for efficient, safe, effective, cross-disciplinary clinical care and coordination of services.
8. This individual must be a results-oriented, authentic, focused, yet collaborative and transparent leader.
9. This individual must remain up to date with industry trends, understand the big picture, demonstrate excellent employee and physician relations, and work effectively with a wide range of organizational stakeholders.
10. A system thinker, who is able to “connect the dots” quickly and implement initiatives across multiple service areas. Proven creative problem-solving skills with the willingness to take the initiative in leading and managing
11. Strong knowledge of healthcare regulations, reimbursement models and industry trends. 
12. Demonstrated success in managing large teams and multiple ambulatory locations

Compensation: $290k to $310k annually based on years of experience doing the duties of this role.