Manager, Revenue Cycle Support and Cash Management

PURPOSE STATEMENT

Our purpose is to create a positively memorable and inspiring “Wow” experience for each and every customer we serve, each and every time we have the opportunity to serve them.  We distinguish ourselves by our ability to listen and empathize with others and by the exceptional efforts we make to deliver uncompromising levels of service.  We are here to guide our customers, both patients and their families, through a seamless healthcare experience that provides tailored assistance and education that is responsive to their individual needs and expectations.  Our goal is to continue to value and delight our patients with experiences that nurture powerful customer relationships that will last a lifetime.  We take accountability for every aspect of our patients’ experience and continuously strive through every interaction we engage in to prove ourselves as stewards of the NorthBay True North.

Job Summary

At NorthBay Health, the Manager, Revenue Cycle Support & Cash Management is responsible for the leadership, management, and operational performance of functions and teams supporting NorthBay joint revenue cycle operations, including cash management, correspondence scanning, customer service, self-pay/Single Billing Office (SBO) operations, revenue cycle system shared support services, and related workflows that span the full revenue cycle.  The Manager ensures regulatory compliance, operational efficiency, strong financial performance, excellent patient financial experience, and collaboration between all revenue cycle teams and customers across all revenue cycle and SBO functions.

Qualifications:

Education: Bachelor’s degree from an accredited university.

Experience

• Five (5) years of progressive experience in Patient Financial Services, Revenue Cycle, or Single Business Office operations.

• Three (3) years demonstrated experience managing healthcare cash management/cash applications, preferably as a management of cash posting, cash applications, or similar role, in hospital, health system, or large (100 ) physician group.

• Three (3) years demonstrated experience in Epic revenue cycle back-end (cash management, billing, and/or follow-up)

• Strong working knowledge of both Hospital Billing and Professional Billing revenue cycles.

• Experience with healthcare billing systems and related reporting tools, including Epic.

• Proven ability to lead and develop teams in a high-volume, patient-facing operational environment.

• Strong analytical, communication, and problem-solving skills.

• Knowledge of regulatory requirements impacting patient billing, financial assistance, and cash handling.

• Ability to partner effectively across clinical, operational, and financial stakeholders.

Certifications: HFMA Certified Revenue Cycle Representative (CRCR) required within nine (9) months of hire.
Skills:

• Strong organizational and project management 

• Strong communication and interpersonal skills

• Budget management 

• Proficiency with Microsoft Office

• Demonstrated initiative, follow through and ability to work independently

• Demonstrated results-oriented management

• Excellent written and verbal communication and presentation skills

Interpersonal Skills: Demonstrates NorthBay's values and true north including nurturing care, own it, respect relationships, build trust, hardwire excellence. Ability to communicate professionally with employees, physicians, leadership, vendors, and community members.

Hours: Primarily Monday through Friday during standard business hours.

Compensation: $130k to $150k annually based on years of experience doing the duties of the role.  Bonus eligible.