What are the responsibilities and job description for the Call Center Patient Services Representative I (Per Diem, Day) position at Northbay?
At NorthBay Health, the Patient Services Representative I is an entry-level position with limited or no prior experience and under general supervision, performs general front office duties including reception, registration, appointment scheduling, insurance verification and medical records management functions. The Patient Services Representative I, functions as part of a clerical, and customer service team in support of Ambulatory Division medical practices.
At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.
Qualifications:
Education:
- High school diploma or GED equivalent preferred.
Licensure/Certification:
- Current AHA or equivalent BLS certification required.
Experience / Skills:
- One year of customer engagement experience and/or service centered role preferred.
- Experience within a healthcare environment in medical record processes, appointment scheduling, referral and authorization processes, registration process, and back office clinical support preferred.
- Strong oral and written communication skills with ability to effectively articulate thoughts into a productive and meaningful discussion.
- Ability to successfully manage multiple priorities effectively and within expected timeframes.
- Working knowledge in the areas listed below, preferred:
- Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation
- Impact of completeness and accuracy the registration/admission process on successful claims processing and receipt of payment.
- Impact of completeness and accuracy the registration process on the delivery of safe, high quality patient care.
- Strong organizational skills.
Interpersonal Skills:
- Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
Salary : $27 - $33