Concierge

Join our team at Northampton Post Acute as a Concierge.

Proudly supported by Marquis Health Consulting Services

Full-time opportunity available

10 AM- 6 PM

$20 an hour

Responsibilities as Concierge:

• Answering and transferring all incoming calls in a courteous and professional manner.

• Giving information, direction and other appropriate assistance to residents, staff, guests and vendors.

• Performing a variety of clerical duties as assigned.

• Greeting potential residents, families, visitors.

• Managing both external and internal calls, taking and communicating messages.

Qualifications for Concierge:

• Previous experience in customer service-related field required. Experience in healthcare setting required.

• Exceptionally strong customer service orientation, presence and perspective. Knowledge of customer service strategies and tactics.

• Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization.

• Excellent verbal and written communications skills and phone etiquette.

• Experience in dealing with multiple demands simultaneously.

• Ability to deal with people of varying personalities and temperaments.

• Ability to take initiative to resolve immediate problems.

Benefits for Concierge:

• Tuition reimbursement

• Employee referral bonus

• Health, vision, and dental benefits

• 401(k) with match

• Employee engagement and culture committee

• Company sponsored life insurance

• Employee assistance program (EAP) resources

Join our team at Northampton Post Acute and Healthcare Center, a 180-bed Sub-Acute, and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment not only for our residents but also for our staff. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference.

Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation. If you're passionate about providing exceptional care in a warm, inclusive setting, we would love for you to grow your career with us.

The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.