What are the responsibilities and job description for the Field Service Manager position at NORTH WEST HANDLING SYSTEMS INC?
Field Service Manager is responsible for the operations and performance of
the Field Service Technicians. This role will provide support in customer relations and
retention, and assist in the recruiting, development, and evaluation of service technicians. This position's territory will cover Everett, WA up to the Canadian border.
Essential Duties and Responsibilities:
Supervise Field Service Technicians (25% - 35%)
? Direct and supervise the Lead Technicians and the Field Service Technicians
? Train, motivate, and counsel the lead and field service technicians.
? Review service technicians? paperwork and timecards.
? Participate in recruiting and interviewing new technicians.
? Make technician compensation recommendations to management.
? Work with personnel department and service manager on disciplinary actions and
terminations.
? Perform employee performance evaluations.
Customer Retention and New Service Business (25% - 35%)
? Maintain direct contact with current or prospective customers at end-users?
locations.
? Provide customers with maintenance cost reports as needed.
? Handle customer service complaints and issues.
? Maintain good customer relations.
? May pursue new business by making cold calls, service presentations, and
following up on leads for new service business.
Administrative Tasks (20% - 30%)
? Administer Company goals and policies through monthly service meetings.
? Maintain paper flow, records, and reports as needed for the efficient operation of
the department.
? Prepare customer service repair quotes, presentations, and reports.
? Coordinate and follow through on factory service requests, tests, and field
modifications.
? Work with accounts payable department on past due service accounts.
? May process paperwork in regards to workman?s compensation injuries and service
van accidents.
? Oversee the maintenance of the service vans, tools, and equipment.
? Perform work on weekends and evenings as needed to meet applicable deadlines
? Other duties as assigned.
Supervisory Responsibilities: This position manages employees in the Service
Department. Responsibilities include training employees; planning, assigning, and directing
work; appraising performance, addressing complaints, and resolving problems.
Full Benefits: 401(k), Medical, Dental. Life Insurance. Flex Plan and Short Term Disability.
STARTING SALARY: $90,000-100,00 commission
EOE/Minorities/Females/Vet/Disabled