Director of Residential Services

A. PURPOSE OF THE POSITION:

• Provides oversight management of Specialized Residential Services through organizational staff. Manages regulatory issues for agency compliance.

B. PRIMARY SCHEDULE:

• Monday – Friday 8:00 am to 4:30 pm. (Days and hours may vary and include evenings, Holidays, and weekends, as needed.)

C.SUPERVISION RECEIVED:

• Works under the supervision of the Chief Executive Officer.

D. SUPERVISION EXERCISED:

• Is responsible for supervising Site Supervisors/Administrators, Lead staff, and Administrative Assistant.

E. QUALIFICATIONS:

• Baccalaureate degree from an approved institution in social work, rehabilitation counseling, or rehabilitation administration plus 18 months experience, or a minimum of 5 years’ experience and at least 18 months in a supervisory capacity in the human services delivery field.
• Current California driver’s license, with an acceptable DMV printout and insurability.
• Ability to pass a DOJ criminal background check.
• Ability to pass CPR and First Aid courses.
• Ability to create and maintain documents using Excel and Word. Overall familiarity with computer programs.
• Ability to be certified in all NVS intervention training including Behavior Tools, PCM Practitioner Level 2.
• Understanding of contract processes and procedures.
• Ability to effectively write program designs.
• Understanding of Title 17 and Title 22 regulations.
• Current Administrator Certificate maintains compliance with the Community Care Licensing Division.
• Strong communication and leadership skills.

F. DUTIES AND RESPONSIBILITIES:

• Follows all procedures, policies, and guidelines of North Valley Services.
• Participates in the development of goals and quality of services that carry out the agency’s mission.
• Ensures that the mission of NVS is meeting expected/desired outcomes.
• Provide support and direction in the training and development of staff.
• Ensures compliance with all applicable Federal and State regulations.
• Attends all regular Board Meetings and Strategic Planning meetings.
• Works effectively with the Executive Leadership team.
• Keeps CEO informed and/or advises of proposed/necessary changes.
• Works effectively as a team leader soliciting input for planning and writing Performance Reviews as required.
• Reviews, and approves Administrator and staff timecards either independently or via a designee.
• Supervises, and coordinates employees’ daily schedules.
• Ensures proper adherence to individual program plans.
• Coordinates Program and Contract Development.
• Generates, reviews, and approves GERs, incident reports, and injury reports.
• Manages, and investigates internal department complaints; procedure to include collecting statements, plan of action, and document outcome.
• Manages personnel issues, following the Progressive Disciplinary Policy.
• Conducts monthly all-staff meetings.
• Conducts weekly administrator meetings.
• Conducts residential offices monthly safety inspections with evacuation drills.
• Performs staff evaluations.
• Utilizes critical thinking and organization skills.
• Additional duties as assigned.

G. PHYSICAL DUTIES:

• May have prolonged sitting.
• May have prolonged use of computers.
• May have prolonged use of a phone.
• May have prolonged driving.
• May have prolonged standing.

H. STANDARDS FOR MEASURING PERFORMANCE:

• Effectiveness of operations responsibilities.
• Ability to work and cooperate with others.
• Ability to present and maintain a positive image.