Muskingum Market Retail Leader

North Valley Bank is searching for a customer oriented and results driven Retail Leader for the Muskingum Market. This position is responsible for deepening client relationships by actively engaging with customers, resolving escalated issues, and identifying opportunities to offer additional products and services. This position also drives business growth by attracting new clients, supporting community service efforts, and fostering a culture of excellence.

All North Valley Bank positions are responsible for carrying out the Bank’s mission statement:

“We will build better communities by helping our neighborhoods and small businesses grow and prosper through the delivery of quality financial services.”

Essential Duties and Responsibilities:

▪ Provide regular coaching, performance feedback, and development opportunities to support employee growth.

▪ Lead team meetings and set clear expectations to achieve sales, service, and operational goals.

▪ Foster strong relationships with clients by understanding their financial needs and offering tailored solutions.

▪ Resolve escalated client concerns quickly and professionally to ensure satisfaction and loyalty.

▪ Promote cross-selling of bank products and services to deepen existing relationships. ▪ Partner with local businesses, community organizations, and internal partners to attract new clients.

▪ Drive growth in deposits, loans, and new accounts through targeted outreach and marketing efforts.

▪ Support mortgage, consumer, and business loan production by taking applications, guiding clients through the process, and ensuring accurate documentation and compliance with lending regulations to reach annual production goals.

▪ Monitor branch performance and implement strategies to achieve or exceed market goals.

▪ Maintain compliance with all regulatory requirements and participate in audits as needed.

▪ Ensure effective cash management, security controls, and risk mitigation practices.

▪ Provide feedback to senior leadership on market trends, customer needs, and competitive opportunities.

▪ Champion process improvements to enhance the client and employee experience. ▪ Adheres to organizational policies and procedures.

▪ Understands and adheres to the responsibilities associated with BSA /AML/OFAC in relation to job performed.

▪ Conduct work relationships/interactions professionally with customers, supervisors, coworkers, and others.

▪ Maintain contact with customers, the public and the community, conducting relationships that will enhance the overall marketing effort of the bank.

▪ Participate in community organizations and events to enhance the image and reputation of the financial institution in the communities it serves or plans to serve.

QUALIFICATIONS:

Education and/or Experience:

▪ Bachelor’s degree in business, Accounting, or Finance preferred.

▪ Minimum of 5 years’ banking/financial sales and/or business development experience to include at least 3 years of Business Banking Sales

▪ Analytical, credit and negotiating skills.

▪ Knowledge of banking regulations

Other Qualifications:

▪ Strong verbal and written communication skills

▪Self-driven and motivated

▪ Goal oriented

▪ Ability to set and meet deadlines.

▪ Excellent organizational skills

▪ Ability to work professionally and successfully with all types of personalities.

Physical Demands:

Must be able to sit, stand, and walk; reach with hands and arms; use hands; talk and hear; lift or move up to 25 pounds; may occasionally need to stoop or kneel. The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $60,000 - $75,000